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ANNOUNCEMENT
New PDF Tools API brings more capabilities for ...
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FAQ for Document Services PDF Embed API
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Avoid Phishing: 3 easy ways to identify Adobe S...
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afabbricino | Adobe Employee , Jul 16, 2020
New PDF Tools API brings more capabilities for Document Services

 

We're excited to announce new, expanded capabilities for document services in what we're calling PDF Tools API. This rebranding from Document Cloud Services SDK provides better alignment with the underlying cloud-based API technology and functionality.

 

In April, we announced an initial set of features to programmatically manipulate documents for HTML to PDF conversion, combining multiple pages from PDF documents, conversion from PDF to MS Office formats, and much more.

 

Here's what's new

We have released additional services to compress, linearize, and password-protect PDF documents. There are also capabilities to insert, reorder, rotate, replace, and delete pages within documents.  With these new web services, you have expanded possibilities to convert manual processes to automate many different types of document workflows. You can easily create a PDF from a dynamic HTML report, set a password to prevent unauthorized opening of the document, and compress it for sharing as an attachment. Linearize a PDF for faster web viewing when end users have a large document to read. 

 

Get Started in Minutes

We've streamlined the onboarding process to avoid any friction to ramp up with our technologies. Development teams can get up and running in only a few minutes using our SDKs for popular languages such as .Net, Node.js, and Java and ready to run examples for all the available services. Quickly obtain a credential, download the custom sample files, and run them!

 

Free Trials

The PDF Tools API has a generous free trial that allows anyone to take advantage of these services today without any commitments.  Each trial will include up to 1,000 free PDF transactions.  If you have previously signed up for a free trial, you will see that your trial has been reset to zero to experience all of the capabilities of the PDF Tools API.

 

And there's more

We've also rebranded Document Cloud View SDK as PDF Embed API. The PDF Embed API brings PDF viewing to any application with only a few lines of JavaScript. Multiple embed modes make it easy to support different views, from full browser to boxed containers and in line. Document collaboration is achieved with support for commenting, drawing, highlighting, and text editing tools. Analytics insights provide an opportunity to embed dynamic interactivity to enhance end-user experiences with chats, prompts, and other with event triggers based on PDF viewing activity.

afabbricino | Adobe Employee , Nov 08, 2019
FAQ for Document Services PDF Embed API

This will be a living document to provide answers to the most helpful questions for Document Services PDF Embed API. 

 

COMMERCIAL QUESTIONS

Is there any cost to using the PDF Embed API? 

  • No - the current services available in the PDF Embed API are free to use.  This includes annotation tools, call back APIs and events for Analytics.

 

  What if I do not have Adobe Analytics setup? 

  • Please check our documentation which explains how to set up integration with Adobe Analytics. 

 

Is there any cost for Analytics?

  • It depends on the Analytics product that is used. Please visit the Adobe Analytics website for more details. 

 

FEATURE QUESTIONS

 

Why would I use PDF Embed API versus relying on native browsers? 

  • Browsers have different implementations for viewing PDFs. So the experience across different browsers is inconsistent, which is often a concern for content owners. The PDF Embed API will render pages in the same manner, regardless of browser or device. 

 

Why would I use PDF Embed API versus other third-party PDF viewers? 

  • The PDF Embed API ensures an "Adobe Quality" experience.  The rendering engines ensure proper display of text and fonts, images, graphics, and page objects. 

 

If the API free to use, then how does Support work, if I have any issues? 

  • Support questions should be posted here, in the Document Services Community Forum.  In the case of an Enterprise Client with an ETLA,  they can submit requests through their support portal.

 

Is it possible to map multiple un-related domains to the same client ID? I would like to use the same credentials across all of my domains.

  • A single Client ID can be mapped to only one domain. You will need to generate a separate client ID for each domain. 

 

Is it possible to map multiple sub-domains to the same client ID?

  • Yes. you can create a single client ID for the parent domain that contains all the sub-domains. However, our recommendation is to create separate credentials for each sub-domain

 

I have mapped my domain but later realized the entry was incorrect. How can I update the domain from your portal?

  • It is not possible to change the domain associated with a client ID. However, as a workaround, you can generate a new set of credentials and map it to the desired domain

 

Is there a limit to the number of domains that I can map using the API?

  • There is a limit. You can create up to 20 mappings of client IDs to domains. However, with an Enterprise license, there are no limits

 

SECURITY QUESTIONS

When Adobe Analytics is not enabled by the SuiteID and no other events are enabled, does Adobe collect any data about the PDF being viewed.

  • The PDF Embed API  stores user settings in client-side browser's local storage for things such as color for annotation. As far as analytics is concerned, PDF Embed ONLY gathers standard anonymous usage and data parameters like locations, timezone, pdf file lang, file name, file size, no of pages, etc.. It doesn't store any user-generated content in analytics and never shares user-generated content with Adobe servers.

 

afabbricino | Adobe Employee , Nov 08, 2019
FAQ for Document Services PDF Tools API

COMMERCIAL QUESTIONS 

 

What is included in the free trial?

  • The free trial program for the Adobe PDF Tools API provides credentials that enable the processing of 1,000 PDF Transactions so that you can test and validate the features included in the API. A "PDF Transaction" will be defined as an initial endpoint request (i.e., API call) for executing an operation that results in a Document. Content limits apply. 
  • For Example, converting a ten-page Word document into PDF consumes  1 PDF transaction of the trial quota. One Action (convert) x 1 (document) = 1 PDF transaction
  • Another example is combining two single-page documents into a PDF, then running OCR on the PDF. This consumes 2 PDF transactions of the trial quota. One Action (combine) x 1 (document) PLUS another action (OCR) x 1 (document) = 2 PDF transactions
  • For full details, please visit our API Licensing Page

 

What happens after I use up my free trial quota?

  • You will be notified before you reach the limits of the free trial quota. But at any point during the trial, you can speak with an Adobe representative who can answer questions about the trial and how to convert to a commercial agreement using paid credentials. 

 

What will happen to my existing integrations when the new release happens?

  • All of your existing integrations will continue to work with your current API credentials. You may need to download an updated SDK to access new services.

 

Do I need to create a new API credential to access the new services?

  • No, you can use your existing credentials to access new services. You will have to update your SDK to access the new services. 

 

Will my existing free trial credentials continue to work under the new licensing model?

  • Yes, you will notice that all of your current quota will be reset back to zero and your free trial quota limit will be reset to 1000 PDF Transactions. The new metrics per PDF Transaction will begin at that time.

 

What will I have to do to ensure no interruption in service?

  • You do not need to do anything to continue using existing services. From July 16th, service usage will be measured by PDF Transactions as per the detailed metrics table located here.  

 

Will the free trial include access to the new services?

  • Yes, the free trial includes access to all PDF Tools API services. <is a new credential required for new services?>

 

If I am currently a paid customer, will I have access to the new services?

  • Yes, all paid customers will have access to new services as they become available for the duration of your contract.

 

I am trying to get credentials for PDF Tools API, but there's a message  “You do not have access to Services SDK. For free trial, please sign up for a personal account”.  Why is that happening? 

 

How does Support work, if I have any issues? 

  • Support questions should be posted here, in the Document Services Community Forum.  In the case of an Enterprise Client with an ETLA,  they can submit requests through their support portal.

 

 

FEATURE QUESTIONS

 

How is this different from PDF Library? From Acrobat DC SDK? 

  • Adobe PDF Tools API offers Cloud-based APIs, whereas Acrobat DC SDK offers a set of desktop plug-ins that work in conjunction with desktop Acrobat. Each of your users will need a copy of Acrobat installed on their computers. 
  • The PDF Library SDK is a subset of the Acrobat DC SDK that can be used without the need for Acrobat.  

 

What programming languages will be supported? 

  • Adobe PDF Tools have SDK that is available in Java, .NET, and Node.JS.  

 

Can I run these services on-premise?

  • No, processing will always happen in Adobe's cloud infrastructure. If an on-premise solution is required, please Contact Us.

 

Is my document stored in the Adobe cloud if I use the PDF Tools API?

  • Documents are only transferred to the cloud for processing. Adobe document cloud does not store the document but retains the document for a maximum of 24 hours as part of the processing.

 

What file formats can I create a PDF?

  • You can create a PDF from any Microsoft Office 365 document, as well as HTML pages and image files.
  • Here is a full list of supported file formats

 

For converting a file, is there a size limit?  

  • Yes, presently the max file size limit is 100MB. 

  

How does PDF Tools API support Custom fonts for converting a PDF?  

  • If a custom client font is detected in the PDF input and is also available on our cloud, then it will be used in exported output.  If not, the font will be substituted.  If additional fonts, then please provide us the font list so we may evaluate installing those on our cloud.

 

 

Is there a maximum limit to the number of pages in a document to use OCR operation?

  • We currently support OCR for documents with less than 100 pages.

 

SECURITY QUESTIONS

 

Can I use PDF Tools API  for SPD (Sensitive Personal Data) or PHI (Personal Health Information) data?

  • Developers may not use Document Cloud Services SDK to collect, process, or store sensitive personal data such as protected health information under HIPAA, children’s personal information under COPPA, and other similar information as described in our General Terms  

 

How is data-transfer secured?

  • The complete data transfer happens over sure HTTPS channel using TLS encryption.

 

Does Adobe support data being encrypted with a customer-supplied encryption key?

  • No, this feature is not supported right now.

 

How does Adobe Document Services use or store file content?

  • Adobe Document Services and its underlying cloud APIs accept and return file content. This content may be stored temporarily on cloud storage as part of normal service operations. It is not stored permanently.

 

How does Adobe PDF Tools API manage content and identity data?

  • User-generated content that is uploaded to Document Cloud is stored temporarily, if needed, in AWS US-East (Virginia) regional data centers.  It is never stored permanently. 
  • The geographic location of identity data is on the AWS network; stored in multi-region, load-balanced data centers located in Virginia (US-East), Oregon (US-West), Ireland (EU-West), and Singapore (AP-Southeast). Identity data is replicated across all data centers. Adobe complies with applicable laws regarding cross-border data transfers as outlined in greater detail at https://www.adobe.com/privacy/eudatatransfers.html.

 

What Regulatory Compliances does Adobe Document Services provide; 

  • The current regulations and compliance for Adobe Document  Services and PDF Tools API include;
  • SOC 2. This is a set of security principles that define leading practice controls relevant to security, confidentiality, and privacy. Adobe Document Cloud services are SOC 2 Type 2 (security and availability) compliant.
  • ISO 27001. This is a set of globally adopted standards that outline stringent security requirements and provide a systematic approach to managing the confidentiality, integrity, and availability of customer information. Adobe Document Cloud services are compliant with ISO 27001:2013.
  • Full details are available at https://www.adobe.com/trust/compliance/compliance-list.html Ultimately, customers are responsible for ensuring compliance with their legal obligations, and making sure that our solutions meet their compliance needs and are secured in an appropriate way.
AnandSri | Adobe Employee , Apr 08, 2020
Avoid Phishing: 3 easy ways to identify Adobe Staff

We have received several reports where some individuals in the community are posing as Adobe Employees. These individuals are falsely representing who they are to gain your trust, and possibly access to your computer or personal information by offering to help troubleshoot issues.

 

Here are 3 easy ways you can identify Adobe Staff:

➊ All Adobe Staff have a RED ADOBE BADGE below their profile picture and an Adobe logo after their username. This staff badge is visible on Adobe Staff profile pages, original posts, and reply threads. 

 

➋ Genuine Adobe emails are always __________@adobe.com

 

➌ Adobe Staff will never ask you to share your passwords or sensitive information in the Adobe Community. Adobe employees will always direct you to communicate through an official Adobe channel to set up support sessions.

 

Report abuse or suspicious behavior to phishing@adobe.com

 

Phishing Infographic_Easy ways to identify Adobe Staff.jpg

 

Adobe Employee , Jul 16, 2020
New PDF Tools API brings more capabilities for Document Services

 

We're excited to announce new, expanded capabilities for document services in what we're calling PDF Tools API. This rebranding from Document Cloud Services SDK provides better alignment with the underlying cloud-based API technology and functionality.

 

In April, we announced an initial set of features to programmatically manipulate documents for HTML to PDF conversion, combining multiple pages from PDF documents, conversion from PDF to MS Office formats, and much more.

 

Here's what's new

We have released additional services to compress, linearize, and password-protect PDF documents. There are also capabilities to insert, reorder, rotate, replace, and delete pages within documents.  With these new web services, you have expanded possibilities to convert manual processes to automate many different types of document workflows. You can easily create a PDF from a dynamic HTML report, set a password to prevent unauthorized opening of the document, and compress it for sharing as an attachment. Linearize a PDF for faster web viewing when end users have a large document to read. 

 

Get Started in Minutes

We've streamlined the onboarding process to avoid any friction to ramp up with our technologies. Development teams can get up and running in only a few minutes using our SDKs for popular languages such as .Net, Node.js, and Java and ready to run examples for all the available services. Quickly obtain a credential, download the custom sample files, and run them!

 

Free Trials

The PDF Tools API has a generous free trial that allows anyone to take advantage of these services today without any commitments.  Each trial will include up to 1,000 free PDF transactions.  If you have previously signed up for a free trial, you will see that your trial has been reset to zero to experience all of the capabilities of the PDF Tools API.

 

And there's more

We've also rebranded Document Cloud View SDK as PDF Embed API. The PDF Embed API brings PDF viewing to any application with only a few lines of JavaScript. Multiple embed modes make it easy to support different views, from full browser to boxed containers and in line. Document collaboration is achieved with support for commenting, drawing, highlighting, and text editing tools. Analytics insights provide an opportunity to embed dynamic interactivity to enhance end-user experiences with chats, prompts, and other with event triggers based on PDF viewing activity.

Adobe Employee , Nov 08, 2019
FAQ for Document Services PDF Embed API

This will be a living document to provide answers to the most helpful questions for Document Services PDF Embed API. 

 

COMMERCIAL QUESTIONS

Is there any cost to using the PDF Embed API? 

  • No - the current services available in the PDF Embed API are free to use.  This includes annotation tools, call back APIs and events for Analytics.

 

  What if I do not have Adobe Analytics setup? 

  • Please check our documentation which explains how to set up integration with Adobe Analytics. 

 

Is there any cost for Analytics?

  • It depends on the Analytics product that is used. Please visit the Adobe Analytics website for more details. 

 

FEATURE QUESTIONS

 

Why would I use PDF Embed API versus relying on native browsers? 

  • Browsers have different implementations for viewing PDFs. So the experience across different browsers is inconsistent, which is often a concern for content owners. The PDF Embed API will render pages in the same manner, regardless of browser or device. 

 

Why would I use PDF Embed API versus other third-party PDF viewers? 

  • The PDF Embed API ensures an "Adobe Quality" experience.  The rendering engines ensure proper display of text and fonts, images, graphics, and page objects. 

 

If the API free to use, then how does Support work, if I have any issues? 

  • Support questions should be posted here, in the Document Services Community Forum.  In the case of an Enterprise Client with an ETLA,  they can submit requests through their support portal.

 

Is it possible to map multiple un-related domains to the same client ID? I would like to use the same credentials across all of my domains.

  • A single Client ID can be mapped to only one domain. You will need to generate a separate client ID for each domain. 

 

Is it possible to map multiple sub-domains to the same client ID?

  • Yes. you can create a single client ID for the parent domain that contains all the sub-domains. However, our recommendation is to create separate credentials for each sub-domain

 

I have mapped my domain but later realized the entry was incorrect. How can I update the domain from your portal?

  • It is not possible to change the domain associated with a client ID. However, as a workaround, you can generate a new set of credentials and map it to the desired domain

 

Is there a limit to the number of domains that I can map using the API?

  • There is a limit. You can create up to 20 mappings of client IDs to domains. However, with an Enterprise license, there are no limits

 

SECURITY QUESTIONS

When Adobe Analytics is not enabled by the SuiteID and no other events are enabled, does Adobe collect any data about the PDF being viewed.

  • The PDF Embed API  stores user settings in client-side browser's local storage for things such as color for annotation. As far as analytics is concerned, PDF Embed ONLY gathers standard anonymous usage and data parameters like locations, timezone, pdf file lang, file name, file size, no of pages, etc.. It doesn't store any user-generated content in analytics and never shares user-generated content with Adobe servers.

 

Adobe Employee , Nov 08, 2019
FAQ for Document Services PDF Tools API

COMMERCIAL QUESTIONS 

 

What is included in the free trial?

  • The free trial program for the Adobe PDF Tools API provides credentials that enable the processing of 1,000 PDF Transactions so that you can test and validate the features included in the API. A "PDF Transaction" will be defined as an initial endpoint request (i.e., API call) for executing an operation that results in a Document. Content limits apply. 
  • For Example, converting a ten-page Word document into PDF consumes  1 PDF transaction of the trial quota. One Action (convert) x 1 (document) = 1 PDF transaction
  • Another example is combining two single-page documents into a PDF, then running OCR on the PDF. This consumes 2 PDF transactions of the trial quota. One Action (combine) x 1 (document) PLUS another action (OCR) x 1 (document) = 2 PDF transactions
  • For full details, please visit our API Licensing Page

 

What happens after I use up my free trial quota?

  • You will be notified before you reach the limits of the free trial quota. But at any point during the trial, you can speak with an Adobe representative who can answer questions about the trial and how to convert to a commercial agreement using paid credentials. 

 

What will happen to my existing integrations when the new release happens?

  • All of your existing integrations will continue to work with your current API credentials. You may need to download an updated SDK to access new services.

 

Do I need to create a new API credential to access the new services?

  • No, you can use your existing credentials to access new services. You will have to update your SDK to access the new services. 

 

Will my existing free trial credentials continue to work under the new licensing model?

  • Yes, you will notice that all of your current quota will be reset back to zero and your free trial quota limit will be reset to 1000 PDF Transactions. The new metrics per PDF Transaction will begin at that time.

 

What will I have to do to ensure no interruption in service?

  • You do not need to do anything to continue using existing services. From July 16th, service usage will be measured by PDF Transactions as per the detailed metrics table located here.  

 

Will the free trial include access to the new services?

  • Yes, the free trial includes access to all PDF Tools API services. <is a new credential required for new services?>

 

If I am currently a paid customer, will I have access to the new services?

  • Yes, all paid customers will have access to new services as they become available for the duration of your contract.

 

I am trying to get credentials for PDF Tools API, but there's a message  “You do not have access to Services SDK. For free trial, please sign up for a personal account”.  Why is that happening? 

 

How does Support work, if I have any issues? 

  • Support questions should be posted here, in the Document Services Community Forum.  In the case of an Enterprise Client with an ETLA,  they can submit requests through their support portal.

 

 

FEATURE QUESTIONS

 

How is this different from PDF Library? From Acrobat DC SDK? 

  • Adobe PDF Tools API offers Cloud-based APIs, whereas Acrobat DC SDK offers a set of desktop plug-ins that work in conjunction with desktop Acrobat. Each of your users will need a copy of Acrobat installed on their computers. 
  • The PDF Library SDK is a subset of the Acrobat DC SDK that can be used without the need for Acrobat.  

 

What programming languages will be supported? 

  • Adobe PDF Tools have SDK that is available in Java, .NET, and Node.JS.  

 

Can I run these services on-premise?

  • No, processing will always happen in Adobe's cloud infrastructure. If an on-premise solution is required, please Contact Us.

 

Is my document stored in the Adobe cloud if I use the PDF Tools API?

  • Documents are only transferred to the cloud for processing. Adobe document cloud does not store the document but retains the document for a maximum of 24 hours as part of the processing.

 

What file formats can I create a PDF?

  • You can create a PDF from any Microsoft Office 365 document, as well as HTML pages and image files.
  • Here is a full list of supported file formats

 

For converting a file, is there a size limit?  

  • Yes, presently the max file size limit is 100MB. 

  

How does PDF Tools API support Custom fonts for converting a PDF?  

  • If a custom client font is detected in the PDF input and is also available on our cloud, then it will be used in exported output.  If not, the font will be substituted.  If additional fonts, then please provide us the font list so we may evaluate installing those on our cloud.

 

 

Is there a maximum limit to the number of pages in a document to use OCR operation?

  • We currently support OCR for documents with less than 100 pages.

 

SECURITY QUESTIONS

 

Can I use PDF Tools API  for SPD (Sensitive Personal Data) or PHI (Personal Health Information) data?

  • Developers may not use Document Cloud Services SDK to collect, process, or store sensitive personal data such as protected health information under HIPAA, children’s personal information under COPPA, and other similar information as described in our General Terms  

 

How is data-transfer secured?

  • The complete data transfer happens over sure HTTPS channel using TLS encryption.

 

Does Adobe support data being encrypted with a customer-supplied encryption key?

  • No, this feature is not supported right now.

 

How does Adobe Document Services use or store file content?

  • Adobe Document Services and its underlying cloud APIs accept and return file content. This content may be stored temporarily on cloud storage as part of normal service operations. It is not stored permanently.

 

How does Adobe PDF Tools API manage content and identity data?

  • User-generated content that is uploaded to Document Cloud is stored temporarily, if needed, in AWS US-East (Virginia) regional data centers.  It is never stored permanently. 
  • The geographic location of identity data is on the AWS network; stored in multi-region, load-balanced data centers located in Virginia (US-East), Oregon (US-West), Ireland (EU-West), and Singapore (AP-Southeast). Identity data is replicated across all data centers. Adobe complies with applicable laws regarding cross-border data transfers as outlined in greater detail at https://www.adobe.com/privacy/eudatatransfers.html.

 

What Regulatory Compliances does Adobe Document Services provide; 

  • The current regulations and compliance for Adobe Document  Services and PDF Tools API include;
  • SOC 2. This is a set of security principles that define leading practice controls relevant to security, confidentiality, and privacy. Adobe Document Cloud services are SOC 2 Type 2 (security and availability) compliant.
  • ISO 27001. This is a set of globally adopted standards that outline stringent security requirements and provide a systematic approach to managing the confidentiality, integrity, and availability of customer information. Adobe Document Cloud services are compliant with ISO 27001:2013.
  • Full details are available at https://www.adobe.com/trust/compliance/compliance-list.html Ultimately, customers are responsible for ensuring compliance with their legal obligations, and making sure that our solutions meet their compliance needs and are secured in an appropriate way.
Adobe Employee , Apr 08, 2020
Avoid Phishing: 3 easy ways to identify Adobe Staff

We have received several reports where some individuals in the community are posing as Adobe Employees. These individuals are falsely representing who they are to gain your trust, and possibly access to your computer or personal information by offering to help troubleshoot issues.

 

Here are 3 easy ways you can identify Adobe Staff:

➊ All Adobe Staff have a RED ADOBE BADGE below their profile picture and an Adobe logo after their username. This staff badge is visible on Adobe Staff profile pages, original posts, and reply threads. 

 

➋ Genuine Adobe emails are always __________@adobe.com

 

➌ Adobe Staff will never ask you to share your passwords or sensitive information in the Adobe Community. Adobe employees will always direct you to communicate through an official Adobe channel to set up support sessions.

 

Report abuse or suspicious behavior to phishing@adobe.com

 

Phishing Infographic_Easy ways to identify Adobe Staff.jpg

 

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