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Facing internal server errors on PDF Services API

New Here ,
Oct 27, 2021 Oct 27, 2021

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It seems that the Adobe API endpoint for converting DOCX to PDF files suddenly starting responding with ‘Internal Server Errors’ like the following at about 11:35 UTC yesterday (26 Oct):


ServiceApiException [message =An Internal Server Error has occurred.; transactionId=JThRBbTnKBb7sEWccpLnw2K9ZpQfaDsH, requestId = uTxjoJosgnxr9ZhRR4cY26baeJ6JKyai, httpStatusCode = 500, errorCode = INTERNAL_SERVER_ERROR]

 

We’re using the .NET Adobe.DocumentServices.PDFTools API client version 1.3.0

 

At about 15:16 UTC on 26 Oct we were able to stop the internal server errors by no longer setting the following options on the CreatePdfOperation:

 

CreatePDFOptions.WordOptionsBuilder().WithDocumentLanguage(targetLanguage.ToSupportedDocxDocumentLanguage()).WithCreateTaggedPDF(false).Build();

 

Could you help us understand why your service suddenly started responding with internal errors to all our DOCX to PDF conversion requests with these options set?

 

Also, in our metrics we see time periods where the conversions through the Adobe API are very slow, e.g. PDF to DOCX conversion around 07:30 UTC this morning. Is this a server resource problem on your side? Could you support us in getting better, more consistent performance out of the API?

 

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PDF Services API

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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This should be fixed now - please let us know if not.

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