Locked

User getting error in Chrome - auth.services.adobe.com refused to connect

Community Beginner ,
Sep 16, 2021 Sep 16, 2021

Copy link to clipboard

Copied

The web application has integration with AdobeSign API.

Flow of operation is-

  1. User logs into AdobeSign and gets an Access token.
  2. Then selects a document to upload to AdobeSign- which succeeds.
  3. After this the signing url should open in an iframe where the user can add signers etc.
  4. But this is where one user is running into error that says- auth.services.adobe.com refused to connect.
  5. This error happens only for this user and only in Chrome. Seems to work in IE.

Any pointers would be appreciated.

 

Thank you in advance!

 

Views

74.8K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 09, 2021 Nov 09, 2021

Copy link to clipboard

Copied

Hi all,

Adding some additional information on the error seen by one of the users of the API integration.

1. Screenshot of the error seen by the user -

Adobesign auth.services.adobe.com refused to connect.png

2. Additionally in Chrome and Edge Dev Tools, it shows the following error –

Refused to display https://auth.services.adobe.com‘’ in a frame because it set ‘X-Frame-Options’ to deny.

 

Has anyone else run into the same? How did you resolve it?

Again this has been reported by just one user in Chrome and also Edge. Works fine in IE 11.

Any pointers would be much appreciated.

Thank you again!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2021 Dec 01, 2021

Copy link to clipboard

Copied

\i started gettinig the same error message yesterday.  cannot open pdf document in chrome anymore!

auth.services.adobe.com refused to connect

And I have Adobe Acrobat 9 PRO !

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2021 Dec 14, 2021

Copy link to clipboard

Copied

I'm having the same issues in google chrome, how do I fix this!?!?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2021 Dec 15, 2021

Copy link to clipboard

Copied

Also having this same issue...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2021 Dec 20, 2021

Copy link to clipboard

Copied

Also having this issue in Chrome

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2021 Dec 20, 2021

Copy link to clipboard

Copied

Same issue here!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 23, 2021 Dec 23, 2021

Copy link to clipboard

Copied

Same problem!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 11, 2022 Jan 11, 2022

Copy link to clipboard

Copied

Having the same issue as well...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2022 Jan 17, 2022

Copy link to clipboard

Copied

Also getting this error - Hopefully Adobe figures it out soon.  In the meantime I have disabled the Adobe extension in chrome until we see a fix.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 21, 2022 Jan 21, 2022

Copy link to clipboard

Copied

Same issue - posting here in hope that it hurries a fix...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 21, 2022 Jan 21, 2022

Copy link to clipboard

Copied

Same Issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 21, 2022 Jan 21, 2022

Copy link to clipboard

Copied

same issue!

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

Having same issue today for first time ever!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

I started getting the same issue as well.   

 

I logged out and logged back in.  The issue went away.  Hopefully this simple action helps some of you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

resolved this error for me by installing the Adobe Acrobat extension for chrome https://chrome.google.com/webstore/detail/adobe-acrobat/efaidnbmnnnibpcajpcglclefindmkaj?hl=en

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

i already installed this extension but it still doesn't work

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 26, 2022 Jan 26, 2022

Copy link to clipboard

Copied

I actually used your link to uninstall Acrobat from Chrome and now it's working for me

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 27, 2022 Jan 27, 2022

Copy link to clipboard

Copied

Also getting the error again after it just started working! 😞

Tried to uninstall and re-install, but still not working!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2022 Feb 03, 2022

Copy link to clipboard

Copied

This worked for me as well!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2022 Feb 03, 2022

Copy link to clipboard

Copied

I just used your link to uninstall the extension and it worked fine.  I did not reinstall.  Just the uninstall and it worked.  Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2022 Feb 03, 2022

Copy link to clipboard

Copied

You can also disable the Adobe Acrobat extension in Chrome rather than uninstalling (same net effect).

 

tedh58286742_0-1643929614925.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 04, 2022 Feb 04, 2022

Copy link to clipboard

Copied

Where is this disable option located?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 04, 2022 Feb 04, 2022

Copy link to clipboard

Copied

It is located in the Chrome Settings - Extensions

  1. From the Chrome browser, click on the 3 vertical ellipses (upper right)
  2. Select Settings
  3. Select Extensions
  4. tedh58286742_0-1644009159173.png
  5. tedh58286742_1-1644009212370.png

     

     

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2022 Feb 09, 2022

Copy link to clipboard

Copied

I simply "Removed" the extension from Chrome and didn't re-install. PDFs then were able to open!

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

Make content for your business needs with Adobe Express.

Get started easily with free templates: