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Как удалить подписку? Хочу отключить подписку

New Here ,
May 25, 2020 May 25, 2020

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Как удалить подписку?

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Creative Cloud

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Community Expert ,
May 25, 2020 May 25, 2020

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We can't cancel your subscription as we don't have access to your account information. You will have to do that yourself, go through the following link on how to cancel your subscription

https://helpx.adobe.com/ca/manage-account/using/cancel-creative-cloud-subscription.html

 

If you still have issues you can contact customer care at the following link

https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right

-Manan

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New Here ,
Jan 26, 2023 Jan 26, 2023

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unsubscribe me

 

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New Here ,
Jan 26, 2023 Jan 26, 2023

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Я не давала согласие на автоматическое списание денег со своей карты.Аннулировав план.

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Community Expert ,
Jan 26, 2023 Jan 26, 2023

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you already consented when you first tested or subscribed.  now to cancel you must follow directions.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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