A message to the experts and Adobe reps

[Samoreen]

Hi,

As many other users, I regularly have problems with CC Desktop updates (errors 183 or 184). The usual recommendation from the experts or Adobe reps is to uninstall the application and re-install. They should think about this and consider what this means for the user :

1. The normal uninstallation procedure (from the Windows Control Panel | Programs applet) doesn't work because the app refuses to be uninstalled if a single Adobe app (PS, LR or whatever) is still present. Which means that the standard uninstallation process for CC Desktop will only work after you uninstalled all your Adobe apps. Very clever.
2. So your only choice is to uninstall manually. The provided cleanup tool is not enough. Actually, this means that you have to kill all the CC Desktop related processes (multiple times for some of them), rename or delete all CC Desktop related folders and files (and you will have a hard time finding all of them) and all related temporary folders in c:\adobeTemp and in your TEMP/TMP folders.
3. Once this is done, you'll have to download the CC Desktop installer, run it (preferably as an administrator) and launch it.
4. Once launched, surprise, the new version will not recognize the other installed Adobe applications like PS, Bridge or LR (the Install buttons will be enabled although these applications are actually already installed). So you'll have to click on Install for each of these application which means downloading it again, etc.
5. If you have luck, your CC Desktop update problem is now solved... for a while.

Do you actually realize how much time this takes ? Just to get a mere application installer working correctly ! This doesn't make sense. Instead of asking us to repeat this time consuming process each time there's a problem, someone should decide to spend time fixing these problems which are not problems with our own systems and configurations but problems in this crappy code. The problem is not on the user's side. Of course, it's less expensive for Adobe to ask users to spend their time in constant uninstallations/re-installations than to dedicate resources to definitively fix (or rather re-design) this terrible code. Beware : this is annoying and irritating and as I stated recently in another thread, annoyance is the open door to repudiation.

[Jeffrey_A_Wright]

Thanks for the feedback, Samoreen.  I look forward to your update in Creative cloud seems to be taking longer than usual to initialize where we have begun discussing Error 184.