Accessing Software

[Ethan30665302rrcd]

Hello, I have had Adobe Premiere on myy computer for two years. It was purchased through my city IT dept. The subscription recently expired without my knowledge, and I re-purchased the subscription with my city credit card. However, while it shows I purchased it, I cannot access Premiere on my computer. It's as if I never purchased the subscription. Can anyone help direct to how to get access?

[kglad]

what adobe id was used to start this subscription?

you can confirm by checking https://account.adobe.com

[John T Smith]

What you MAY need to do is remove all traces of your previous subscription and start fresh

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

How to install when you have a subscription (and an alternate download link)
https://community.adobe.com/t5/download-install-discussions/after-effects-set-up-wont-install/td-p/1...