Account hijacked

New Here ,
Dec 17, 2017 Dec 17, 2017

Copy link to clipboard

Copied

My Adobe account got hacked by someone called Connor. The email of my account used to be. [xxxxxxx@xxx.xxx]  when he transferred everything to his email I had to create a new account with the same email but a different password I have opened 2 cases and still haven’t gotten a response this is really urgent to me. This cost me some money because I don’t live in the richest family that why we bought it off of my school. I ONLY HAVE THE ACTIVATION CODE AND THE BEGINNING OF THE HACKER'S E-MAIL.

[Personal information redacted by moderator. This is a public forum.]

.

TOPICS
Creative Cloud

Views

322

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 25, 2017 Dec 25, 2017

Hi Rick,

Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

Thanks!

Rajashree

Likes

Translate

Translate
Adobe Community Professional ,
Dec 17, 2017 Dec 17, 2017

Copy link to clipboard

Copied

only adobe staff can help you.  i'm passing this message on to adobe staff.

make sure anyone contacting you has a staff badge where mine says acp.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 25, 2017 Dec 25, 2017

Copy link to clipboard

Copied

Hi Rick,

Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

Thanks!

Rajashree

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Dec 25, 2017 Dec 25, 2017

Copy link to clipboard

Copied

Adobe Sales at removed by mod..

M - F 05:00 to 17:00 PST

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

account hacked  trying to re-0establish my account account nmae xxxxxxx@xxxxxx

 

[Moderator]

[personal information removed per policy - 

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati...

[This is a public forum, not Adobe support, please do not post personal information]

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

Copy link to clipboard

Copied

LATEST

Like Neox, you'll need to contact customer service.

 

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines