Activation of registered CC account

[frankv123456]

Hey there. Has anybody experienced the following? Although being a registerd user for some time now and being connected normally, this is not recognised by PS. I have to stay on the trial version (expiring today), although I did a fresh Windows install ! The usual Adobe channels are not very useful to find a solution for this. Great if someone would have any workable solutions. Thank you!

[John T Smith]

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

[frankv123456]

Thank you. I have tried out several of your suggestions already but will try everything again systematically this evening..

Verzonden vanaf mijn Samsung Galaxy-smartphone.

[Ussnorway]

frankv123456 wrote:

Hey there. Has anybody experienced the following? Although being a registerd user for some time now and being connected normally, this is not recognised by PS. I have to stay on the trial version (expiring today), although I did a fresh Windows install ! The usual Adobe channels are not very useful to find a solution for this. Great if someone would have any workable solutions. Thank you!

yes it happens all the time and is caused by Adobe.

• the standard work around is to first run the CC app

• then check that the default lang is the same as before i.e, english US or international

• last is to run the app update... this will force the CC app to look for your files at Adobes end and clears the block most times

after that you need to talk to Adobe if the issue remains