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Adobe Acrobat M3 Installation issue

New Here ,
Mar 06, 2024 Mar 06, 2024

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Hello,

 

I have migrated from my old Mac to new Macbook M3, I have installed all adobe apps perfectly fine but acrobat is not able to install and it says installation failed. Tried support with Adobe and Apple but not able to install it

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Creative Cloud , Installation

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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did you use a migration tool?

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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There have been issues experienced when users have used tools such as Apple's migration assistant. If you used that to move the Adobe apps, you may need to perform a few steps such as uninstalling the apps, and using the CC cleaner tool.

 

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

If you didn't use that and are receiving errors, are you getting an error code of why the installation failed? That code can be very useful in determining next steps:

 

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

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