Adobe Acrobat Pro 2020 perpetual license activation

New Here ,
Jan 21, 2021 Jan 21, 2021

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Hello,

I have purchased 5 licenses of Acrobat Pro 2020 and on this one computer I can't get it to accept that this is a perpetual license and it has me on a trial version even though I have an active valid serial number, I can not figure out how to enter it now that acrobat is installed.  Please help

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LEGEND ,
Jan 21, 2021 Jan 21, 2021

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Please post the exact version you see on this computer from Help - About ... something like 2016.123.43215?

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New Here ,
Oct 07, 2021 Oct 07, 2021

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I am having the exact same problem, and I've spent 7+ hours on the chat with Adobe tech support with absolutely no resolution . I've uninstalled/reinstalled twice, but no success.

The version I am running is teh 2020 Release (Classic) 2020.004.30015

 

I am running it on Windows 10 Pro, Version 20H2, OS build 19042.1237

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Adobe Community Professional ,
Oct 07, 2021 Oct 07, 2021

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