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Adobe AI, PS, ID error code 195 "creative cloud version 5.2 or below is not supported. "

New Here ,
Dec 04, 2020 Dec 04, 2020

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During install I ge this error code from oly a few apps. "error code 195 creative cloud version 5.2 or below is not supported." I bought a brand new computer and used PC Mover to move all my applictaions over. Could that be the issue? 

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Dec 04, 2020 Dec 04, 2020

yes.  at this point try to:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

...

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Community Expert ,
Dec 04, 2020 Dec 04, 2020

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yes.  at this point try to:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Dec 04, 2020 Dec 04, 2020

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Thank you! I ended up dowanloading the "Adobe Creative Cloud Cleaner Tool" That took care of the issue

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Community Expert ,
Dec 04, 2020 Dec 04, 2020

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you're welcome 

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New Here ,
Jan 10, 2023 Jan 10, 2023

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Also, worked very ok for me too. Thanks!

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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you're welcome.

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