Adobe Air Error

[adame74]

I am trying to Install Adobe Air on Windows 7 (64bit) to use with HTC Sync, but get the following error: "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." This is a personal laptop and there is no administrator. Please help!

[Manish-Sharma]

Right on the Adobe air setup file , and choose "Run as Administrator"

[adame74]

Thank you Manish, and I really hoped that would work, but I tried a few times and got the same error

[Manish-Sharma]

If in case this doesn't work then enable the hidden admin account and check.

to enable the hidden admin account follow the link:- http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vist...

let us know if you still face the problem

[adame74]

I enabled the administrator account and re-downloaded adobe air to that user acount...and still didn't work. I tried running the install as admnistrator from the regular User and the Administartor account. Still no sucess...

[Manish-Sharma]

• The Logitech Video driver (LVPrcSrv.exe) is known to cause issues with the installation of Adobe AIR. If the application is loaded, end the process by selecting it from the Windows Task Manager.

• Verify that your operating system has the latest Microsoft Windows Service Packs and updates installed, including updates for Microsoft Windows Installer.

• Microsoft Windows Installer could be damaged or unregistered. The following Microsoft articles describe how to address these issues: 
  • Microsoft Knowledgebase: The Windows Installer Service Could Not Be Accessed" error message when you...
  • Microsoft Knowledgebase: Error message when you try to add or remove a program on a computer that is...
  • Microsoft Knowledgebase: 'The Windows Installer service could not be accessed' error message when yo...

• Microsoft for Windows Installer update/hotfix. There was an issue with Microsoft Windows Installer that affected AIR installations. 
  • See this document.

[adame74]

I tried these in both User and Administrator loggins:

• The Logitech Video driver (LVPrcSrv.exe) does not show on Processes
• Ran Windows Update and nothing is available
• All of the links are for Windoes XP and I am on Windows 7...for any that had links or instructions for Windows 7, I followed them with no luck.
• The Microsoft for Windows Installer update/hotfix appears to not apply to 7; just for Windows 6, Server and XP...I searched for one for 7 and nothng was found.

[Jeffrey_A_Wright]

Adame74 the steps listed in Troubleshoot AIR installation | Windows - http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html should allow you to resolve your AIR installation issues.

[PhotoUK]

Go to User/yourname/AppData/Roaming/Adobe/Air and just double click. If you cannot gain access then a window will open and I managed to change permissions to my user name.. alot messing about but Air has to access this when you 'agree' with its EULA when it opens after starting Adobe Story or HTC Sync. It's Windows over doing it on the security bit. All apps should work with air after that.