Adobe Application Manager Update Error U44M1P7

Report · May 08, 2013

The application manager gives me a error U44M1P7 so I tried updates from the site but now I got a updates could not be applied message . This is for Bridge patch 5.0.2, Flash Pro CS6 update 2, FireworkS CS6 , Can't even Find the new Photoshop update for Creative Cloud Photoshop 13.1.2. This all started when I subscribed to Creative Cloud Photoshop yesterday. Can't even install photoshop 13.0.4 which is what I had before with creative suite.

I have been waiting for 170 minutes now for tech support to return call.

Message was edited by: Imagepoint

Report · Jun 05, 2013

As I stated in first post by me, I had gone to the directory/folder to where there was supposed to be the log files but there was nothing there.

I already read all the messages in the thread, including #21, before I posted.

I ended up getting in touch with Adobe (not that I was impatient, but on a tight time schedule, as me and the laptop traveling to a photography related event this weekend, so the issue had to be resolved asap). Turns out that I didn't have to deactivate anything, just uninstall it, use the adobe cleaning tool, then reinstall it.

My problem wasn't just the error, and then Photoshop not working, but the worry about not being able to deactivate so i'd be able to reinstall in time for the upcoming conference.

Report · Jun 05, 2013

Ok thanks for the update. If you are unable to locate the log files I would have recommended you work with our support team directly as well. Glad our support team was able to get your difficulties sorted out!

Report · Jun 05, 2013

Actually, the support team didn't. What I needed was confirmation that I could just uninstall, use Adobe Clean up tool, and reinstall, even if the Deactivation menu was unavailable due to program crashing or not starting at all.

I got bounced around, told the installation problem wasn't an installation problem, but a tech problem, shunted to tech, only to be told it's an installation problem, and got shunted to someone else, to be told again that it was a tech problem, told to come back in 2 hours when tech was there, tech chat yet again, told it was an installation problem. After 20 minutes, I finally got him to say "You don't have to worry about deactivation/reactivation with the Master Collection reinstall." I asked him why didn't the first person I spoke to didn't tell me that at the outset. He apologised for that.

It's as if they were genetically incapable of going off script to answer a question.

Report · Jun 07, 2013

Worst yet, tech support hung up on me. I assume that is what happened because they didn't call me back even though I gace them my telephone number when they asked me at the beginning of the call. I am ready to abandon Creative Cloud altogether I Adobe doesn't get their act together. Paying customers don't derserve this kind of treatment.

Report · Jun 07, 2013

Tech_Coach did you try the suggestions in this discussion thread to resolve your difficulties? Are the difficulties which you were experiencing related to difficulties applying updates?

Report · Jun 07, 2013

I did try everything in the discussion thread. And, I don't like what you are insinuating.

The problem is not with me. It is with Adobe.

Just look at the discussions that are taking place online about the same problem I am having and none of them have been able to resolve them either.

Regards,

Nick Kenyeres, Dipl.T., BAS

Nick Kenyeres, The Digital Lifestyle Coach

Report · Jun 09, 2013

Howdy! I just spent a week trying to troubleshoot this myself. Now, You seem to have a few more update issues than I did. For me, everything installed and updated fine except for photoshop but maybe my experience may help solve your issues.

So, I would install Photoshop fresh through the Creative Cloud app. It would install it without err and then offer a bunch of updates. It would eventually fail on 13.1.2. This kept happening no matter how many times i reinstalled photoshop, the entire creative cloud suite, or wiped every bit of adobe software from my machine. I then wondered if if the one of the updates (i think 13.0.1.2) was blocking this one from being successfull. I noticed the Creative Cloud App Manager doesn't let you pick and choose which updates to apply but the updater from photoshop itself would, so I tried this:

1. Start with a fresh Install of Photoshop from the Creative Cloud App (uninstall it first if you have to -- it's just that this one needs to be without any updates after the initial install applied)

2. Launch Photoshop.

3. Go to Help > Updates

4. Expand the Photoshop update groupings and unselect the 13.0.1.2 update.

5. Hit Next/Done/OK (whatever the confirmation button is on the updater) and close Photoshop (or it'll just prompt you to).

This resulted in a successfull update of 13.1.2 which I assume includes anything I needed to have from 13.0.1.2 as that update didn't show up anymore afterwards. It seems that the 13.0.1.2 update leaves some files in a state where none of the updaters will push them up to 13.1.2. Anyways, I hope this or some variation of this solution works for you as most of these threads have ended with "just reinstall everything and use the cleaner tool" without really trying to solve the problem.

Report · Jun 10, 2013

DJEssex's solution above worked for me. hallelujah!

Report · Jun 10, 2013

Tech_Coach since you recently joined the discussion I am trying to determine what you have done so far. It sounds like you were able to locate the installation logs for your the updates you are trying to apply. What error messages were you able to discover within your installation log file?

Report · Jun 10, 2013

Again, Adobe doesn't read their customer's e-mails. I have been on a chat line for more than 6 hours, and spent time on the telephone as well.

I have decided to wit until Adobe fixes the problem before I try anything else. The fact the others are experiencing the same problem, with the same apps, tells me something.

Why should I waste more of my valuable time.

Regards,

Nick Kenyeres, Dipl.T., BAS

Nick Kenyeres, The Digital Lifestyle Coach

Report · Jun 10, 2013

Tech_Coach,

I haven't read through the entire thread to see what you've tried specifically, but I had the exact same problem you were having (both with the software, and with tech support).

Just a few minutes ago, I tried DJEssex's solution, which appears up a few posts in this thread, after your comment about trying everything in this thread.

It involves updating directly from Photoshop (not Application Manager), and skipping/unchecking the 13.0.1.2 update of PS CS6, and only applying the 13.1.2 CC update.

Apparently, something about the 13.0.1.2 CS6 update breaks updating to 13.1.2 CC.

After days of frustration, this solution worked for me, and I'm rocking the latest version of Photoshop.

Maybe it'll work for you? Good luck!

Report · Jun 10, 2013

That did not work either. Seems hit-and-miss. We need a solution not something that operates on a wing and a prayer.

I was able to get Photoshop Camera Raw & installed using Captivate 7 Help Updates.

But, DJEssex's solution didn't work for me.

If Photoshop is the program causing the problem, can't Adobe isolate the problem?

I don't see any point in trying all of this "possible" solutions out when Adobe itself doesn't know what works and what doesn't.

Would it be possible to put one of your best programmers on it to investigate?

As opposed to having customers (like me) trying all kinds of things that may or may not work.

Don't treat the sympton. Find the root cause of the problem.

Report · Jun 10, 2013

Gah! I was really hoping that would work for you. I feel your frustration.

In addition to this PS issue, I have another one with ID. Haven't been able to open the program without it crashing, and I've tried everything. The problem has been escalated with tech support since last Monday, and they did call me back last Friday ... at 8 AM, before I'd even gotten to the office, while I was still in the shower!

Guess I have another long wait to hear from them before we can even start to work on resolving the issue ...

Report · Jun 10, 2013

Tech_Coach if you can post the error message you see within your installation log we can then determine what error you are receiving when trying to apply the update. Without this information though it is not possible to determine why your update is failing.

If you would like direct assistance then please contact our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Report · Jun 10, 2013

It is the same error message that I always get...

U44M1P7

As soon as my subscription ends ( in four months) my relationship with Adobe will be immediately terminated. What a lot of bunk!

Fix the problem. I know that I am not the only one based on what I have read.

It is apparent that we are just going in circles. And I do not want to deal with the support group again especially after they hung up on me the least time. Even the support person got frustrated when the things he told me didn't work.

Report · Jun 10, 2013

Hey Tech_Coach,

Sorry my solution didn't work for you, but Jeff A Wright is right, there's not much help that can be offered without more information from your logs. I only came up with my theory after reading through my logs and trying to understand what was going on. So, my fix was less than a "wing and a prayer" situation and more of an educated guess. It's possible that someone monitoring these forums, be it employee or concerned community member, could help with more information to go on. I certainly understand your fustration, but I don't think your recent posts have done anything constructive to your situation. Give us some error info from your logs and let's see if there's something else that can be done to help you out.

Mercurial.ohearn,

Would you happen to have any data / logs related to your InDesign issue?

Report · Jun 10, 2013

Here is the log I obtained after trying to install Illustrator.

Perhaps something in here will reveal what is happening.

06/10/13 19:15:54:012 | [INFO] | | OOBE | DE | | | | 1048096 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Illustrator CS6 Core_16.2.1_AdobeIllustrator16-mul 16.2.1.0 {D5B78026-B998-49E0-A987-3282C862C0E3}

06/10/13 19:15:54:340 | [INFO] | | OOBE | DE | | | | 1048096 | No operation. We're done:

06/10/13 19:15:56:342 | [INFO] | | OOBE | DE | | | | 1048096 | Total components installed: 0

06/10/13 19:15:56:342 | [INFO] | | OOBE | DE | | | | 1048096 | Total components repaired: 0

06/10/13 19:15:56:343 | [INFO] | | OOBE | DE | | | | 1048096 | Total components removed: 0

06/10/13 19:15:56:343 | [WARN] | | OOBE | DE | | | | 1048096 | DW050: The following payload errors were found during install:

06/10/13 19:15:56:343 | [WARN] | | OOBE | DE | | | | 1048096 | DW050: - Adobe Illustrator CS6 Core_16.2.1_AdobeIllustrator16-mul: Install failed

06/10/13 19:15:56:343 | [INFO] | | OOBE | DE | | | | 1048096 | Call PostSession Custom Hook

06/10/13 19:15:56:343 | [INFO] | | OOBE | DE | | | | 1048096 | :: END TIMER :: [Total Timer] took 31296 milliseconds (31.296 seconds) DTR = 0.255624 KBPS (0.000249633 MBPS)

06/10/13 19:15:57:344 | [INFO] | | OOBE | DE | | | | 1048096 | -------------------------------------- Summary --------------------------------------

06/10/13 19:15:57:344 | [INFO] | | OOBE | DE | | | | 1048096 | - 0 fatal error(s), 0 error(s)

06/10/13 19:15:57:344 | [INFO] | | OOBE | DE | | | | 1048096 | OSX version: 10.8.4

06/10/13 19:15:57:344 | [INFO] | | OOBE | DE | | | | 1048096 |

06/10/13 19:15:57:344 | [INFO] | | OOBE | DE | | | | 1048096 | -------------------------------------------------------------------------------------

06/10/13 19:15:57:344 | [INFO] | | OOBE | DE | | | | 1048096 |

06/10/13 19:15:57:344 | [INFO] | | OOBE | DE | | | | 1048096 | Exit Code: 7 - Unable to complete Silent workflow.

06/10/13 19:15:57:344 | [INFO] | | OOBE | DE | | | | 1048096 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/10/13 19:15:57:344 | [INFO] | | OOBE | DE | | | | 1048096 | END - Installer Session

06/10/13 19:15:57:344 | [INFO] | | OOBE | DE | | | | 1048096 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Please let me know if you see anything here that will help.

And, please accept my apology because I am just getting very frustrtated by all of this.

Nick

Report · Jun 10, 2013

Hey DJEssex,

This is the most recent installation log I have: http://pastebin.com/uvb85uJp

Everything seems to go smoothly with installation, though. It's launching the application that's giving me problems. I believe that I've tried all of the common solutions presented in the forums, except for managing startup processes with msconfig, because a) I don't know what half of them do, and b) disabling them each one at a time and then testing after each one sounds like an especially painful kind of tedium that I have not steeled myself for, yet. 🙂

Here is my event log entry for the crash (win7 x64): http://pastebin.com/8PApSsEM

Is there any proprietary Adobe error log I should also be looking for?

Thanks so much!

Report · Jun 10, 2013

I am a Mac user and have just sent a copy of one of the logs I opened up. It was for Illustrator and was generated a few minutes ago.

Report · Jun 11, 2013

Tech_Coach where did you send the log files too? You may want to use Pastebin.com similar to Mercurial did if you wish to post your installation logs to this discussion.

The log you have posted so far does not give much details although this could be an indication that there may have been a failure of the Illustrator 16.2.1 update to download properly. I am curious to see what is contained within your most recent log though first before forming any firm conclusions.

Report · Jun 11, 2013

I am experiencing the same problem. I have tried various alternatives and nothing works, including the suggestion offered by DJEssex. I have also uninstalled and reinstalled nothing works. One note is when I go direclty into PS for updates the update offered is the most recent. Its not the same update mentioned in the alternative fix.

I appear to have a corrupted file. It advises to unistall. Reinstall PS and run the patch update. I have done this several times without success. The log also states the customized patch not found in the database.

06/10/13 17:30:39:357 | [INFO] | | OOBE | DE | | | | 648 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/10/13 17:30:39:357 | [INFO] | | OOBE | DE | | | | 648 | Request to install payload

06/10/13 17:30:39:374 | [INFO] | | OOBE | DE | | | | 648 | Payload Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D}: Calling ARKEngine from path C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\DE6\resources

06/10/13 17:30:39:537 | [INFO] | | OOBE | DE | | | | 648 | Extracting assets complete. Number assets: 2

06/10/13 17:30:39:539 | [INFO] | | OOBE | DE | | | | 648 | CustomizedPatch property not found in database

06/10/13 17:30:39:539 | [INFO] | | OOBE | DE | | | | 648 | Beginning installation for payload at C:\Users\ge57000\AppData\Local\Temp\Adobe\AAMUpdater\AdobePhotoshopCS6Support-13.0\13.1.2\Setup\payloads\AdobePhotoshop13-Support-080113171918\Install.db

06/10/13 17:30:40:361 | [ERROR] | | OOBE | DE | | | | 648 | DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)

06/10/13 17:30:40:361 | [WARN] | | OOBE | DE | | | | 648 | DW063: Command ARKPatchCommand failed.(Seq 5)

06/10/13 17:30:40:364 | [INFO] | | OOBE | DE | | | | 648 | Completing installation for payload at C:\Users\ge57000\AppData\Local\Temp\Adobe\AAMUpdater\AdobePhotoshopCS6Support-13.0\13.1.2\Setup\payloads\AdobePhotoshop13-Support-080113171918\Install.db

06/10/13 17:30:41:056 | [INFO] | | OOBE | DE | | | | 5632 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

06/10/13 17:30:41:056 | [INFO] | | OOBE | DE | | | | 5632 | :: END TIMER :: [Payload Operation :{B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D}] took 1720.33 milliseconds (1.72033 seconds)

06/10/13 17:30:41:074 | [INFO] | | OOBE | DE | | | | 5632 | User specified overrideFile:

06/10/13 17:30:41:104 | [INFO] | | OOBE | DE | | | | 5632 | The csu inventory was not updated for payload Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D}, value of local var is -1

06/10/13 17:30:41:111 | [INFO] | | OOBE | DE | | | | 5632 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D}

06/10/13 17:30:41:129 | [INFO] | | OOBE | DE | | | | 5632 | No operation. We're done:

06/10/13 17:30:43:163 | [INFO] | | OOBE | DE | | | | 5632 | Total components installed: 0

06/10/13 17:30:43:163 | [INFO] | | OOBE | DE | | | | 5632 | Total components repaired: 0

06/10/13 17:30:43:163 | [INFO] | | OOBE | DE | | | | 5632 | Total components removed: 0

06/10/13 17:30:43:163 | [WARN] | | OOBE | DE | | | | 5632 | DW050: The following payload errors were found during install:

06/10/13 17:30:43:163 | [WARN] | | OOBE | DE | | | | 5632 | DW050: - Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core: Install failed

06/10/13 17:30:43:163 | [WARN] | | OOBE | DE | | | | 5632 | DW050: - Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support: Install failed

06/10/13 17:30:43:163 | [INFO] | | OOBE | DE | | | | 5632 | Call PostSession Custom Hook

06/10/13 17:30:43:168 | [INFO] | | OOBE | DE | | | | 5632 | :: END TIMER :: [Total Timer] took 22258.3 milliseconds (22.2583 seconds) DTR = 158.323 KBPS (0.154613 MBPS)

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | -------------------------------------- Summary --------------------------------------

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | - 0 fatal error(s), 2 error(s)

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | Win OS version: 6.1.1.0 Type: 1

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 |

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | ----------- Payload: Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00} -----------

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 |

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | Please search the above error string(s) to find when the error occurred.

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | These errors resulted in installer Exit Code mentioned below.

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | -------------------------------------------------------------------------------------

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 |

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | Exit Code: 7 - Unable to complete Silent workflow.

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | Please see specific errors for troubleshooting. For example, ERROR: DF045 ...

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | END - Installer Session

06/10/13 17:30:44:163 | [INFO] | | OOBE | DE | | | | 5632 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Report · Jun 11, 2013

ejg1890 you have two seperate errors listed in your install log which will cause you difficulty. The relevant portion of the install log is as follows:

06/10/13 17:30:40:361 | [ERROR] | | OOBE | DE | | | | 648 | DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)

06/10/13 17:30:40:361 | [WARN] | | OOBE | DE | | | | 648 | DW063: Command ARKPatchCommand failed.(Seq 5)

06/10/13 17:30:40:364 | [INFO] | | OOBE | DE | | | | 648 | Completing installation for payload at C:\Users\ge57000\AppData\Local\Temp\Adobe\AAMUpdater\AdobePhotoshopCS 6Support-13.0\13.1.2\Setup\payloads\AdobePhotoshop13-Support-080113171 918\Install.db

The DF045 would seem to indicate that your current installation is corrupted. You have mentioned that you removed and reinstalled the software.

The DW063 indicates that the installer was unable to read/write to the required directory. In your case you have a permisssion failure in the C:\Users\ge57000\AppData\Local\Temp\Adobe\AAMUpdater\AdobePhotoshopCS 6Support-13.0 directory. Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust your file permissions.

Report · Jun 11, 2013

Thanks for the message.

My biggest concern is the reinstall of PS. I have uninstalled then reinstalled and the log indicates the same corruption error. Not sure why its received both times. I will uninstall, ensure all directories are deleted then reinstall again. I will also check on the permissions failure. Not sure why that would be the case. Is there a seperate "user" that appempts access to the directory in question? As with my ID there should be no permission issues.

Thanks

Report · Jun 11, 2013

Ejg1890 I would recommend resolving the permission failure first and then removing and reinstalling Photoshop. Perhaps this is what is leading you to continue receiving the message that the installation has become corrupted?

Report · Jun 11, 2013

I have never had any issues installing applications so I believe the permissions are fine. I double checked and it all looks good. I have uninstalled photoshop and LightRoom. Ran searches to delete any unremoved files, folders, logs, etc. All photoshop and LR related items now appear gone. I will attempt a reinstall later today.

WIll update later.

Thanks

Adobe Application Manager Update Error U44M1P7

1 Correct answer