Adobe Apps not Existing in Creative Cloud

[Ronnie22100475mmwa]

I had Premiere Pro and Photoshop downloaded for a long time, until one day I tried opening them both and neither would open. I am on a Mac, so when I opened them, normally the dot comes up under the app to show that it was open, but it wasn't doing that either. I tried going into system preferences and settings to try to fix the issue, but I couldn't even do that. So after doing everything I could, I decided to try to just start over and delete the two apps in hopes of reinstalling them with a clean slate. I deleted them, but when I went into the Creative Cloud, they didn't show up anywhere. They weren't in video or photo, or in my files on my computer. So now I have no way of downloading these apps and they appear to not exist anywhere since the Creative Cloud is the only way to reinstall them.

[Nancy OShea]

Which Mac OS do you have?

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
- https://helpx.adobe.com/premiere-pro/system-requirements.html

Log-in your online account to be sure your CC account is active and payment details are current:

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.