Adobe Case Number ADB-39457-H6L1

[bbwlandgraf]

Hallo

ich habe 3 mal auf das Ticket geantwortet.

Nun wurde es nach 5 Tagen geschlossen. - Ohne jegliche Lösung

Bitte wieder öffnen und weiter arbeiten- danke

MFG

[Ned Murphy]

The people who resolve cases are not looking in the forums... though one of the staff that do visit could follow up and maybe nudge some effort from the case folks.

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

[Jeffrey_A_Wright · Accepted solution]

MFG can you please confirm your case number?  They will typically begin with a 1 or a 2 they do not however have any letters typically associated with them.

I did review your account MFG and I see multiple support cases that were terminated due to lack of response.  I would recommend you utilize and alternate web browser,, smart phone, or tablet to contact our support team at Contact Customer Care as suggested by Ned.