• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe CC endless loading, tried everything to fix...

New Here ,
Jan 04, 2023 Jan 04, 2023

Copy link to clipboard

Copied

Hi all, 

 

I recently installed Creative Cloud and have not been able to get it to load once. 

 

I have tried every suggestion I've seen:

- updated all drivers and system updates

- start in administrator

- uninstall, use CC cleaner and reinstall

- use AdobeLimitedAccessRepairTool to check host file

- manually check host file (nothing adobe in there)

 

I have been in touch with Adobe Support and they remotely controlled the PC and tried a few fixes but were also unsuccessful. They recommended doing any updates possible on the computer though was told upgrading to Windows 11 was not necessary.

 

I'm running Windows 10, and Update & Security says the processor is too old and therefore unsupported for Windows 11. 

 

I'm at a loss for what to try next. Does anyone have any suggestions? 

Thanks

TOPICS
Creative Cloud

Views

627

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2023 Jan 04, 2023

Copy link to clipboard

Copied

LATEST

what do you see when starting the cc desktop app?  the spinning wheelt?

 

if so, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines