Adobe CC is failing

Report · May 22, 2023

Hey everyone

Im not an IT technician so would appreciate any guidance on what is causing the installation failure of AdobeCC.

As PC spec:

Win 10 enterprice 21H2

RAM: 16GB

Harddisk: 1TB

05/22/23 15:04:56:701 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | Build Version - 2.1.0.2

05/22/23 15:04:56:701 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | Logging Level verbosity Set to 4

05/22/23 15:04:56:712 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | Successfully fetched the optionXML content from MSI database ...

05/22/23 15:04:56:734 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | MSI ProductCode ({xxxxx) is not installed on the system ...

05/22/23 15:04:56:735 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | The install language for Acrobat (APRO23.0) from the fallback map (en_US)

05/22/23 15:04:56:735 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 7892 | Retreived folderList from the folder :C:\Users\xx\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build

05/22/23 15:04:56:735 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | Going to install C:\Users\xxDownloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\ASU_5.5.0\Set-up.dat

05/22/23 15:04:56:735 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | Bootstrapper launch location is :: C:\Users\xx\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\ASU_5.5.0\Set-up.dat

05/22/23 15:05:03:880 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | Build Version - 2.1.0.2

05/22/23 15:05:03:880 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | Logging Level verbosity Set to 4

05/22/23 15:05:03:880 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | The return code from the Bootstrapper Process is (0).

05/22/23 15:05:03:885 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 7892 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\xxx\AppData\Local\Temp\\{9EACFE4D-0CFE-457C-AE53-C7B1108291A6}"

05/22/23 15:05:44:002 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 7892 | Process creation completed.

05/22/23 15:05:44:002 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | The return code from the Adobe Installer Process is (0).

05/22/23 15:05:44:005 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 7892 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\Users\xxx\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\Adobe Creative Cloud CC_08_MAJ_2023.msi" /qn

05/22/23 15:05:44:817 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9860 | Build Version - 2.1.0.20

05/22/23 15:05:44:817 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9860 | Logging Level verbosity Set to 4

05/22/23 15:05:44:817 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9860 | Executing immediate custom action for install mode.

05/22/23 15:05:44:817 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9860 | The CustomActionData string is : mode=install;sourceDir=C:\Users\xxx\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\;installDir=;origDB=C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\Adobe Creative Cloud CC_08_MAJ_2023.msi;installLang=

05/22/23 15:05:44:817 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 9860 | Successfully executed the immediate custom action for install mode .

05/22/23 15:05:47:343 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Build Version - 2.1.0.20

05/22/23 15:05:47:343 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Logging Level verbosity Set to 4

05/22/23 15:05:47:343 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Executing the deferred custom action.

05/22/23 15:05:47:345 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Obtained the following as CustomActionData

05/22/23 15:05:47:345 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | (mode=install;sourceDir=C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\;installDir=;origDB=C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\Adobe Creative Cloud CC_08_MAJ_2023.msi;installLang=)

05/22/23 15:05:47:345 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Original database path is : C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\Adobe Creative Cloud CC_08_MAJ_2023.msi

05/22/23 15:05:47:349 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | OptionXML saved at location :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{795610A5-68C9-4ECE-917C-D96E5F8C0482}

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Build Version - 2.1.0.20

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Logging Level verbosity Set to 4

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | CustomAction Parameters obtained...

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | optXMLPath :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{795610A5-68C9-4ECE-917C-D96E5F8C0482}

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | setupBasePath :: C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | installDirPath ::

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | installLang ::

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Initializing Custom Action Data from parameters

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning Tool path is (C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}).

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to run the custom action for install mode

05/22/23 15:05:47:361 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | STEP 1: Starting to parse Option XML.

05/22/23 15:05:47:372 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Install language fallback contains following languages :

05/22/23 15:05:47:372 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | (en_GB)

05/22/23 15:05:47:373 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The target architecture of the package is WIN

05/22/23 15:05:47:373 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Self-Update BootStrapper Relative Path doesn't exist.

05/22/23 15:05:47:373 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | No of updates found (0).

05/22/23 15:05:47:373 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | No of HD products found (40).

05/22/23 15:05:47:373 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:373 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (CORE1.0)...

05/22/23 15:05:47:379 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:379 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (LIBS3.22.1)...

05/22/23 15:05:47:388 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:388 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (COCM1.0)...

05/22/23 15:05:47:389 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:389 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (VC11win321.0.0)...

05/22/23 15:05:47:394 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:394 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (COMP1.3)...

05/22/23 15:05:47:397 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:397 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (COSY6.5.0)...

05/22/23 15:05:47:404 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:404 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (CORG1.1)...

05/22/23 15:05:47:406 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:406 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (UXPW1.1.0)...

05/22/23 15:05:47:411 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:411 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (KASU2.0)...

05/22/23 15:05:47:412 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:412 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (KANC3.0.1)...

05/22/23 15:05:47:414 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:414 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (ACAI0.5.3)...

05/22/23 15:05:47:422 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:422 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (HLAN23.0.1)...

05/22/23 15:05:47:425 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:426 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (VC11win641.0.0)...

05/22/23 15:05:47:429 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to get value for conflicting processes...

05/22/23 15:05:47:429 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to parse the conflictProcessInfo for HD media (COPS1.0)...

05/22/23 15:05:47:440 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Custom deployment path doesnt exist in options XML

05/22/23 15:05:47:440 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to find Royalty Bearing attribute info.

05/22/23 15:05:47:440 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Found the AppsPanel attribute info (true)

05/22/23 15:05:47:440 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Found the AdminPrivilege attribute info (true)

05/22/23 15:05:47:440 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Number of Medias found = 1

05/22/23 15:05:47:442 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Deployment XML created at path :: C:\Users\XXX\AppData\Local\Temp\{5E61BF49-72BC-450F-A0D2-19A3DE42B565}\\{F8C7DDD7-614A-49EF-BA9A-08DAA6EF0FC8}

05/22/23 15:05:47:444 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Override XML created at path :: C:\Users\XXX\AppData\Local\Temp\{5E61BF49-72BC-450F-A0D2-19A3DE42B565}\\{7DC4E3FC-D093-41F0-ABE3-40F11B2E2963}

05/22/23 15:05:47:444 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Conflict process info retrieved (<ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="true">

<RelativePath>[INSTALLDIR]\Acrobat 2017\Acrobat\Acrobat.exe</RelativePath>

</ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="true">

<RelativePath>[INSTALLDIR]\Acrobat 11.0\Acrobat\Acrobat.exe</RelativePath>

</ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="true">

05/22/23 15:05:47:444 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Deployment Manager is running in Install Mode.

05/22/23 15:05:47:444 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | STEP 2: Starting to launch ASU AAM.

05/22/23 15:05:47:444 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Going to install C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\ASU_5.10.0

05/22/23 15:05:47:450 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Latest AAM version with the package is (5.10.0.573)...

05/22/23 15:05:47:450 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Bootstrapper launch location is :: C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\ASU_5.10.0\Set-up.dat

05/22/23 15:05:47:451 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\ASU_5.10.0\Set-up.dat Process Directory :C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\ASU_5.10.0 arguments being passed :"C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\ASU_5.10.0\Set-up.dat" --mode=silent --action=install --edtWorkFlow=1

05/22/23 15:05:56:468 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:05:56:469 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Build Version - 2.1.0.20

05/22/23 15:05:56:469 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Logging Level verbosity Set to 4

05/22/23 15:05:56:469 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The return code from the Bootstrapper Process is (0).

05/22/23 15:05:56:472 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Created file with ACC Panel Masked C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml

05/22/23 15:05:56:472 | [INFO] | | ASU | DeploymentManager | Native-Utils | | | 16372 | Skipping custom installs, either path does not exist or not directory (C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\pre)

05/22/23 15:05:56:855 | [INFO] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | Conflict processes not running or killed successfully ...

05/22/23 15:05:56:861 | [ERROR] | | ASU | DeploymentManager | PIMDBHandler | | | 16372 | Failed to fetch Status from PimDB with error RECORD NOT FOUND

05/22/23 15:05:56:861 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | No Conflict Process defined, skipping the conflict file creation ...

05/22/23 15:05:57:971 | [INFO] | 12156 | ASU | OPM | OPM | | | 12680 | Build Version - 10.0.0.254

05/22/23 15:05:57:971 | [INFO] | 12156 | ASU | OPM | OPM | | | 12680 | Logging Level verbosity Set to 4

05/22/23 15:05:58:051 | [INFO] | 12156 | ASU | OPM | OPM | | | 12680 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

05/22/23 15:05:58:051 | [INFO] | 12156 | ASU | OPM | OPM | | | 12680 | No Record found for the input fields in opm_getValueForKey

05/22/23 15:06:09:814 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | PreInstall HD Media (KASU, 2.0) successfully installed ...

05/22/23 15:06:09:815 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to launch Provisioning Tool for EULA suppression ...

05/22/23 15:06:09:815 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning tool launch location is :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}

05/22/23 15:06:09:815 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA} Process Directory :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C} arguments being passed :"C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}" --tool=EULA --leid= --eulasuppress

05/22/23 15:06:09:921 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:06:09:921 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The return Code from Provisioning Tool (1).

05/22/23 15:06:09:921 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning Tool has failed to suppress EULA for the product.

05/22/23 15:06:09:951 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | STEP 3: Starting to launch Bootstrapper of Media (APRO23.0).

05/22/23 15:06:09:951 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The Bootstrapper seems to be missing(C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\Setup\APRO23.0\Set-up.dat). Skipping the installation process.

05/22/23 15:06:09:951 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Correcting Dependencies in local db.

05/22/23 15:06:09:952 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to open media db session at source path (C:\Users\XXX\Downloads\Adobe Creative Cloud CC_08_MAJ_2023_en_GB_WIN_64\Adobe Creative Cloud CC_08_MAJ_2023\Build\Setup\APRO23.0\payloads). Return Code is 1

05/22/23 15:06:09:953 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Failed to correct the dependencies. Installation May fail.

05/22/23 15:06:09:953 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | STEP 4: Starting to launch Adobe Installer.

05/22/23 15:06:09:953 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping exception: APRO23.0.

05/22/23 15:07:41:428 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (AEFT, 23.3) successfully installed ...

05/22/23 15:07:41:439 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to launch Provisioning Tool for EULA suppression ...

05/22/23 15:07:41:439 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning tool launch location is :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}

05/22/23 15:07:41:439 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA} Process Directory :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C} arguments being passed :"C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}" --tool=EULA --leid=V7{}AfterEffects-230-Win-GM --eulasuppress

05/22/23 15:07:41:480 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:07:41:480 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The return Code from Provisioning Tool (0).

05/22/23 15:07:41:480 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning Tool has successfully suppressed EULA for the product.

05/22/23 15:08:28:368 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (AICY, 18.2.1) successfully installed ...

05/22/23 15:08:28:378 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to launch Provisioning Tool for EULA suppression ...

05/22/23 15:08:28:379 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning tool launch location is :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}

05/22/23 15:08:28:379 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA} Process Directory :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C} arguments being passed :"C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}" --tool=EULA --leid=V7{}InCopy-18-Win-GM --eulasuppress

05/22/23 15:08:28:412 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:08:28:412 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The return Code from Provisioning Tool (0).

05/22/23 15:08:28:412 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning Tool has successfully suppressed EULA for the product.

05/22/23 15:09:12:296 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (AME, 23.3) successfully installed ...

05/22/23 15:09:12:305 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to launch Provisioning Tool for EULA suppression ...

05/22/23 15:09:12:306 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning tool launch location is :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}

05/22/23 15:09:12:306 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA} Process Directory :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C} arguments being passed :"C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}" --tool=EULA --leid=V7{}AdobeMediaEncoder-23-Win-GM --eulasuppress

05/22/23 15:09:12:337 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:09:12:338 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The return Code from Provisioning Tool (6).

05/22/23 15:09:12:338 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning Tool has failed to suppress EULA for the product.

05/22/23 15:09:37:195 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (AUDT, 23.3) successfully installed ...

05/22/23 15:09:37:202 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to launch Provisioning Tool for EULA suppression ...

05/22/23 15:09:37:202 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning tool launch location is :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}

05/22/23 15:09:37:202 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA} Process Directory :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C} arguments being passed :"C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}" --tool=EULA --leid=V7{}Audition-23-Win-GM --eulasuppress

05/22/23 15:09:37:239 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:09:37:239 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The return Code from Provisioning Tool (0).

05/22/23 15:09:37:239 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning Tool has successfully suppressed EULA for the product.

05/22/23 15:10:13:858 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (CHAR, 23.1) successfully installed ...

05/22/23 15:10:13:863 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to launch Provisioning Tool for EULA suppression ...

05/22/23 15:10:13:863 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning tool launch location is :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}

05/22/23 15:10:13:863 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA} Process Directory :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C} arguments being passed :"C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}" --tool=EULA --leid=V7{}CharacterAnimator-2300-Win-GM --eulasuppress

05/22/23 15:10:13:891 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:10:13:891 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The return Code from Provisioning Tool (6).

05/22/23 15:10:13:891 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning Tool has failed to suppress EULA for the product.

05/22/23 15:10:46:977 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (DRWV, 21.3) successfully installed ...

05/22/23 15:10:46:988 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to launch Provisioning Tool for EULA suppression ...

05/22/23 15:10:46:988 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning tool launch location is :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}

05/22/23 15:10:46:988 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA} Process Directory :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C} arguments being passed :"C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}" --tool=EULA --leid=V7{}Dreamweaver-21-Win-GM --eulasuppress

05/22/23 15:10:47:022 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:10:47:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The return Code from Provisioning Tool (0).

05/22/23 15:10:47:022 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning Tool has successfully suppressed EULA for the product.

05/22/23 15:11:42:799 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (ESHR, 3.4.9) successfully installed ...

05/22/23 15:11:42:809 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to launch Provisioning Tool for EULA suppression ...

05/22/23 15:11:42:809 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning tool launch location is :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}

05/22/23 15:11:42:810 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA} Process Directory :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C} arguments being passed :"C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}" --tool=EULA --leid=V7{}Dimension-3.0-Win-GM --eulasuppress

05/22/23 15:11:42:846 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:11:42:846 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The return Code from Provisioning Tool (0).

05/22/23 15:11:42:846 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning Tool has successfully suppressed EULA for the product.

05/22/23 15:12:41:737 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (FLPR, 23.0.1) successfully installed ...

05/22/23 15:12:41:744 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to launch Provisioning Tool for EULA suppression ...

05/22/23 15:12:41:745 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning tool launch location is :: C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}

05/22/23 15:12:41:745 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA} Process Directory :C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C} arguments being passed :"C:\Users\XXX\AppData\Local\Temp\{AFC3FA5E-0A88-4C75-9B24-2B5405A9515C}\\{38EE15AD-05BC-48C3-B73B-594B9EEA09BA}" --tool=EULA --leid=V7{}Animate-23-Win-GM --eulasuppress

05/22/23 15:12:41:796 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:12:41:796 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The return Code from Provisioning Tool (0).

05/22/23 15:12:41:796 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Provisioning Tool has successfully suppressed EULA for the product.

05/22/23 15:12:50:242 | [FATAL] | | ASU | DeploymentManager | IPCInterface | | | 8752 | Operation failed 8 and errorCode 191

05/22/23 15:12:51:221 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | Failed to parse value for Node (/errorData/Error_Subcode_Details))

05/22/23 15:12:51:221 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | Failed to parse value for Node (/errorData/ErrorProductID))

05/22/23 15:12:51:221 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | Failed to parse value for Node (/errorData/ErrorProductVersion))

05/22/23 15:12:51:221 | [ERROR] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | HD failed to execute install operation with the failure(191).

05/22/23 15:12:51:221 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Error subcode details (, , ) send to ingest...

05/22/23 15:12:51:222 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (FRSC, 4.4.0) installation failed ...

05/22/23 15:12:51:223 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Starting to clean the partially installed payloads.

05/22/23 15:13:02:607 | [INFO] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | The return code from the HDPIM Setup Process is (0). Successfully uninstalled.

05/22/23 15:13:02:607 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping the provisioning tool invocation as workflow version is not appropriate ...

05/22/23 15:13:02:607 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (AEFT, 23.3) successfully uninstalled in cleanup...

05/22/23 15:13:16:756 | [INFO] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | The return code from the HDPIM Setup Process is (0). Successfully uninstalled.

05/22/23 15:13:16:756 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping the provisioning tool invocation as workflow version is not appropriate ...

05/22/23 15:13:16:756 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (AICY, 18.2.1) successfully uninstalled in cleanup...

05/22/23 15:13:24:612 | [INFO] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | The return code from the HDPIM Setup Process is (0). Successfully uninstalled.

05/22/23 15:13:24:612 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping the provisioning tool invocation as workflow version is not appropriate ...

05/22/23 15:13:24:612 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (AME, 23.3) successfully uninstalled in cleanup...

05/22/23 15:13:29:885 | [INFO] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | The return code from the HDPIM Setup Process is (0). Successfully uninstalled.

05/22/23 15:13:29:885 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping the provisioning tool invocation as workflow version is not appropriate ...

05/22/23 15:13:29:885 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (AUDT, 23.3) successfully uninstalled in cleanup...

05/22/23 15:13:35:686 | [INFO] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | The return code from the HDPIM Setup Process is (0). Successfully uninstalled.

05/22/23 15:13:35:686 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping the provisioning tool invocation as workflow version is not appropriate ...

05/22/23 15:13:35:686 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (CHAR, 23.1) successfully uninstalled in cleanup...

05/22/23 15:13:50:685 | [INFO] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | The return code from the HDPIM Setup Process is (0). Successfully uninstalled.

05/22/23 15:13:50:686 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping the provisioning tool invocation as workflow version is not appropriate ...

05/22/23 15:13:50:686 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (DRWV, 21.3) successfully uninstalled in cleanup...

05/22/23 15:13:53:970 | [INFO] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | The return code from the HDPIM Setup Process is (0). Successfully uninstalled.

05/22/23 15:13:53:970 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping the provisioning tool invocation as workflow version is not appropriate ...

05/22/23 15:13:53:970 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (ESHR, 3.4.9) successfully uninstalled in cleanup...

05/22/23 15:14:01:458 | [INFO] | | ASU | DeploymentManager | HDPIMWrapper | | | 16372 | The return code from the HDPIM Setup Process is (0). Successfully uninstalled.

05/22/23 15:14:01:458 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping the provisioning tool invocation as workflow version is not appropriate ...

05/22/23 15:14:01:458 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Product Media (FLPR, 23.0.1) successfully uninstalled in cleanup...

05/22/23 15:14:01:459 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (FRSC, 4.4.0) uninstallation, product not installed ...

05/22/23 15:14:01:461 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (IDSN, 18.2.1) uninstallation, product not installed ...

05/22/23 15:14:01:462 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (ILST, 27.5) uninstallation, product not installed ...

05/22/23 15:14:01:462 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (KBRG, 13.0.3) uninstallation, product not installed ...

05/22/23 15:14:01:464 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (LRCC, 6.3.1) uninstallation, product not installed ...

05/22/23 15:14:01:465 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (LTRM, 12.3) uninstallation, product not installed ...

05/22/23 15:14:01:466 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (PHSP, 24.4.1) uninstallation, product not installed ...

05/22/23 15:14:01:467 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (PPRO, 23.3) uninstallation, product not installed ...

05/22/23 15:14:01:468 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (PRLD, 22.6) uninstallation, product not installed ...

05/22/23 15:14:01:469 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (RUSH, 2.8) uninstallation, product not installed ...

05/22/23 15:14:01:469 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (SBSTA, 4.1.0) uninstallation, product not installed ...

05/22/23 15:14:01:470 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (SBSTD, 12.4.1) uninstallation, product not installed ...

05/22/23 15:14:01:471 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (SBSTP, 8.3.1) uninstallation, product not installed ...

05/22/23 15:14:01:472 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (SHPR, 1.2.3) uninstallation, product not installed ...

05/22/23 15:14:01:473 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (SPRK, 56.1.12) uninstallation, product not installed ...

05/22/23 15:14:01:474 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Skipping Product Media (STGR, 2.0.2) uninstallation, product not installed ...

05/22/23 15:14:01:475 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe

05/22/23 15:14:01:480 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Uninstaller launch location changed to temp location :: C:\Users\XXX\AppData\Local\Temp\Creative Cloud Uninstaller.exe

05/22/23 15:14:01:480 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Path to Process :C:\Users\XXX\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\XXX\AppData\Local\Temp arguments being passed :"C:\Users\XXX\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u

05/22/23 15:14:10:953 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | Process creation completed.

05/22/23 15:14:10:954 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The CCDA uninstallation process return code is (0).

05/22/23 15:14:10:956 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | inside updat report

05/22/23 15:14:10:956 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | PkgID node not found

05/22/23 15:14:10:956 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | creating other nodes of report

05/22/23 15:14:10:956 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Inside Get deployment guid

05/22/23 15:14:10:956 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Deployment GUID generated is {8C4A7A44-452B-4C43-97F3-4BE88C62F2D8}

05/22/23 15:14:10:956 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | setting deploymetn GUID

05/22/23 15:14:10:956 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | saving report at C:\Program Files (x86)\Common Files\Adobe\OOBE\DeploymentReports\3070b4c3-4ae4-4a21-a52a-dd19857beefd.xml

05/22/23 15:14:10:994 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 16372 | The output of process received in execWithOutput :

Microsoft Windows [Version 10.0.19044.2965]

05/22/23 15:14:10:996 | [INFO] | | ASU | DeploymentManager | | | | 16372 | Event Guid generated is: '1b96eb23-58dc-4140-85a7-558dfe84d981'

05/22/23 15:14:11:001 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 16372 | Sending HTTP request message: Method: POST || URL: na1e-acc.services.adobe.com/hsmessaging/rest || Timeout: 30 || Compression: false || Request headers: Content-Type : text/xml

05/22/23 15:14:11:008 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 16372 | Proxy detected: WPAD

05/22/23 15:14:11:008 | [WARN] | | ASU | DeploymentManager | | | HTTPConnector | 16372 | GetIEProxyInfo - Failed to get proxy for the url, error:12178

05/22/23 15:14:11:008 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 16372 | No default proxy present on the user machine

05/22/23 15:14:11:745 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 14164 | HTTP Request Status code 200.

05/22/23 15:14:11:746 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 16372 | The http request returned HTTP_Status:0 HttpCommunicator error:0

05/22/23 15:14:11:746 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 16372 | Received HTTP response:

URL = na1e-acc.services.adobe.com/hsmessaging/rest

Response code = 200

Response headers:

Connection : close

Content-Length : 165

Date : Mon, 22 May 2023 13:14:11 GMT

X-Request-ID : 74f64d6d-293a-4e5b-9d37-05212c36df37

05/22/23 15:14:11:748 | [INFO] | | ASU | DeploymentManager | | | | 16372 | Waiting for the async thread to get the task completed

05/22/23 15:14:11:748 | [INFO] | | ASU | DeploymentManager | | | | 12456 | Async thread is completed. Now exiting from function.

05/22/23 15:14:11:963 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | Analytics sent to ingest successfully

05/22/23 15:14:11:970 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 16372 | The install workflow is terminating.

05/22/23 15:14:12:309 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 7892 | Process creation completed.

05/22/23 15:14:12:309 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 7892 | The return Code from Create Process (1603).

05/22/23 15:14:12:309 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | Failed to execute the msi

05/22/23 15:14:12:309 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | Trying to rollback the Acrobat installation ({AC76BA86-1033-FFFF-7760-BC15014EA700}) ...

05/22/23 15:14:12:309 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 7892 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /x "{AC76BA86-1033-FFFF-7760-BC15014EA700}" /qn

05/22/23 15:14:24:993 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 7892 | Process creation completed.

05/22/23 15:14:24:993 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7892 | Acrobat rolled back successfully ...

05/22/23 15:14:24:993 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 7892 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.

05/22/23 15:14:56:943 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 16604 | Temp path found for log files (C:\Users\XXX\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)

Report · May 22, 2023

restart your computer and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Adobe Community

Adobe CC is failing