Adobe CC is not updating nor showing apps

[johnp28898988]

Today I found out that my last version of CC is 2.2.0.129 from 27-07-2015.

When i sign in, I don't see any apps in CC only this with a turning wheel

So i signed out en signed in again, and CC says I've got an update and starts updating. But nothing happens only this

i don't know how to get further with this.

John

[kglad]

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

[johnp28898988]

Hi,

Thnx for the reply. I tried to figure some solutions out.

First, when I started my Mac this morning, Creative Cloud said there is an update, but when i tried it i get this with error code 204 (same as yesterday). It stops at 2%

So I tried solution 4 to uninstall, but than i get the remark that there is an other version of Creative Cloud desktop or Adobe instal program in progress. Before continue I should shut these down. But for so far i know, I closed these.

I tried solution 5, but that doesn't maken any difference.

I checked also my Macbook. When i restarted the Macbook, it works there, so it's updating now. The last update was from 390 days ago.

[Samoreen]

Hi,

See that thread  CreativeCloudInstaller keeps crashing during install (OS/X) for a possible solution. I have (as usual) the same problem on Windows and I have described a workaround that could possibly be adapted to the Mac.

[kglad]

uninstall everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

[Samoreen]

kglad wrote:

uninstall everything cc including the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

Wouldn't it be simpler to have an uninstallation program that does the job right the first time instead of having to repeat these odd and time consuming procedures each time Adobe CC Desktop is updated ? These installation problems with Adobe CC are lasting since years. Time to fix, re-design, hire some new developers or re-structure the Quality Insurance dpt. at Adobe.

[kglad]

yes.

[adobethink]

Couldn't agree more! These update error messages (current one is 1002, but have had a variety over the years that I've been on CC) appear OVER and OVER again. Not at all what you'd expect for the kind of money we pay for subscription AND for the size of company that Adobe is!!

[johnp28898988]

I made a print screen of my finder.

I see that i got Creative Cloud in the Application folder (but not the Adobe installers folder)

And Creative Cloud is also in de subfolder Hulpprogramma's (dutch) with the folder adobe installer. Maybe that's a problem somewhere?

[johnp28898988]

This is the error i get

Error 204

Occurs when there is a problem accessing a critical file/directory during download.

Unfortunately, there is not a solution mentioned.

I tried also to log in on my iMac with a new account (what I've read somewhere on the forum), but then i get the error code 81!

It looks like I got to Photoshops now, when I open a picture in Lightroom, a new photoshop opens.

The problem still is that i can't uninstall, so I don't get any further. I also lost my application manager for Lightroom and photoshop.

Is it a solution to use the Cleaner Tool? The probleem is, that i cannot uninstall as explained before. CC just won't. Adobe says that first you have to uninstall CC. So i don't know if it's smart to use the cleaner tool then.

I'm now still running Lightroom version 2015.1.1 and Photoshop 2015.0.1, so i hasn't been updated (but I'm still paying monthly)

On my Macbook CC is up to date and running properly, but on my iMAc (10.10.5) I've got this problem

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html