Adobe CC not working over Norton VPN

Report · Jun 09, 2023

I am unable to use my apps in Adobe CC while my Norton VPN is enabled. All I get is a message that says "No Internet Conection". Does anyone have asolution for this?

Report · Jun 09, 2023

A VPN connects you to another part of the internet. Either (1) it isn't letting Adobe traffic though or (2) the other part of the internet isn't letting Adobe traffic through, perhaps because it goes to a private company network, or a restricted country. You need to find a way to let the Adobe apps work. It isn't their fault if something blocks them...!

Report · Jun 09, 2023

there are numerous posts in these forums about trying to use adobe apps with vpns, but it does seem possible from some of the posts here. it's just not clear what you need to do to make your vpn work.

you could try the standard steps:

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

you can also see if you can make sure of the info in, https://community.adobe.com/t5/download-install-discussions/slow-cc-updates-a-possible-solution/m-p/...

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.