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Adobe Crash Daemon preventing Creative Cloud Updater

New Here ,
Aug 13, 2012 Aug 13, 2012

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Hey folks, i'm trying to run the updater in the Application Manager on my iMac (Mountain Lion) but I keep getting an error saying

"Please close the following applications to continue:

  • AdobeCrashDaemon"

If I hit continue it just keeps popping back up and can't see where that application is running (presumably in the background somewhere)

Any help is appreciated

Thanks

Neil

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correct answers 1 Correct answer

Adobe Employee , Aug 14, 2012 Aug 14, 2012

Hi Sergei and Neil,

Did you check the Activity Monitor?

Should be in Applications > Utilities folder

- Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon

- Try to Quit the process if you find it and then running the Updater again

You should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)

-Dave

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New Here ,
Jun 16, 2015 Jun 16, 2015

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I had a similar issue. I couldn't update After Effects CC because of some open app called "Adobe Crash Daemon". I searched for the open app but I couldn't find it. I searched for "Activity Monitor", found "Adobe Crash Daemon", selected it, hit the stop icon in the top left corner, and selected "Force Quit" = problem solved.

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New Here ,
Jun 17, 2015 Jun 17, 2015

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Excellent! Thank you David

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Explorer ,
Jun 22, 2015 Jun 22, 2015

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I was having this exact issue and this solved it!  Thank you!

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New Here ,
Jul 03, 2015 Jul 03, 2015

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All you need to do is just:
() "Close folders"

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New Here ,
Sep 02, 2015 Sep 02, 2015

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Thank you so much, it makes me know a new feature that I didn't know on Mac

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New Here ,
Oct 01, 2015 Oct 01, 2015

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I had this same issue, thank you for finding the solve, this process worked perfectly.

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New Here ,
Jul 12, 2016 Jul 12, 2016

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Closing Adobe CRDaemon in Activity Monitor worked great. Thanks.

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Explorer ,
Aug 09, 2016 Aug 09, 2016

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Why are we supposed to use Activity Monitor to overcome a shortcoming in the installer? I get this error every time there's an update to Adobe Audition and only that app. There are usually 3 instances of the damned adobeCRdaemon running that have to be quit. Why isn't the installer dealing with it?

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New Here ,
Oct 10, 2020 Oct 10, 2020

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8 years later and this issue still exists smh. the process found here works, but seriously, 8 years of this bug is insane.

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Hey I am having the same problem, so i deleted photoshop off of my laptop to just re-install it but it is only giving me the update option instead of re-installing it. 

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Community Expert ,
Mar 10, 2021 Mar 10, 2021

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you need to properly uninstall, not delete with all programs, not just adobe's.

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Hello,

 

I'm searching for help. I can't use photoshop because the app wants me to close Adobe CR Daemon.

I already did it, also on the app monitor of my mac but it still doesn't work.

 

Anything I need to do more ?

 

Thanks for your help

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Community Expert ,
Jul 19, 2021 Jul 19, 2021

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shut down your mac > start your mac > retry installing.

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New Here ,
Jan 13, 2022 Jan 13, 2022

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I couldn't find the programm. After a while I looked in the CPU and could not find it there eighter.
I did a forced stop via the Apple icon and forced stopped the creative cloud. Next the update went without errors...

The AdobeCrashdaemon stoped by itself after (a long...) while.

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New Here ,
Jan 30, 2022 Jan 30, 2022

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Thank You, this worked as you stated. Is there something I can do to prevent this from happening again?

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Explorer ,
Feb 02, 2022 Feb 02, 2022

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Hi, 

 

Still works. Thx. I dont  know why Adobe has not fixed issue. Thx again. 

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