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NeilBraz
Participant
August 13, 2012
Answered

Adobe Crash Daemon preventing Creative Cloud Updater

  • August 13, 2012
  • 29 replies
  • 246840 views

Hey folks, i'm trying to run the updater in the Application Manager on my iMac (Mountain Lion) but I keep getting an error saying

"Please close the following applications to continue:

  • AdobeCrashDaemon"

If I hit continue it just keeps popping back up and can't see where that application is running (presumably in the background somewhere)

Any help is appreciated

Thanks

Neil

    This topic has been closed for replies.
    Correct answer David__B

    Hi Sergei and Neil,

    Did you check the Activity Monitor?

    Should be in Applications > Utilities folder

    - Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon

    - Try to Quit the process if you find it and then running the Updater again

    You should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)

    -Dave

    29 replies

    Show previous replies
    J
    jvaug17
    Participant
    October 22, 2014

    Thanks for the help. Solved my problem also.

    NachoVarone
    NachoVarone
    Participant
    July 16, 2014

    PROBLEM SOLVED

    Hi, so i tried everything in this post and other and couldn't solved it until now.

    Since i updated to Mavericks, After Effects CS6 wasn't working.


    Every time i opened the Activity Monitor i couldn't find the AdobeCrashDaemon.

    The reason is because you need to have at least one Adobe CS6 opened. RIght when i opened PS, the process AdobeCrashDaemon appeared on the Activity Monitor. So this are the steps i made:

    Open Applications > Utilities folder

    - Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon.

    - Open PS or any other CS6 program. (AdobeCrashDaemon should appear on screen)

    - Quit the process with double click on it.

    - Click continue to the Updater.

    Hope it helps.

    N
    Na2677
    Participant
    November 2, 2013

    i just closed the creative cloud manager app. its sneaky how it runs. i went to the top of my toolbar and quit it.

      A
      Anthony Levings
      Participating Frequently
      November 1, 2013

      I went to Utilities > Activity Monitor double clicked on adobe_licutil and pressed Quit. It worked.

      G
      Gustavo B Silva
      Participant
      June 10, 2013

      I was able to resolve this, opening the activity manager, and closing something like "CS5" something...!

      Thanks!

      I
      Icegull
      Participant
      December 12, 2012

      I'm also curious, does anyone know if this is a bug or if there's something that will prevent it? In addition, if this happens all the time, I assume Adobe would want to fix it?

      P
      parabuzzle
      Participant
      December 19, 2012

      I assume this is a race condition in the installer. I notice this only happens when I'm updating many applications at once. Each application has its own installer that Update Manager runs. The error is probably related to installers kicking off background jobs for post-install actions and so when the new installer starts, the old one hasn't finished, the new installer freaks out about things. Hence, if you wait a bit and click continue it works again.

      I suspect, (working in software for many years now), the teams that work on the individual applications only test their application and no one is testing that the upgrade of many of the applications is smooth. but yea, Adobe should totally fix update manager to not allow this to happen. its quite annoying.

      -Mike

      TimJaramillo
      TimJaramillo
      Inspiring
      January 25, 2013

      I got the same error on a mac- I didn't have the AdobeCrashDaemon process running. I cancelled the download/install, and re-ran it and AE installed fine. Hooray!

      I
      Icegull
      Participant
      December 12, 2012

      For ignorant people like me, you might need to know that the activity monitor has a drop down menu at the top, if you don't see the Adobe Crash Daemon at first, choose Active Processes. I had it on Windowed Processes and the daemon doesn't show in that list. Thanks for the tip though, I finally figgured it out.

      B
      benco
      Participant
      September 5, 2012

      I found that running Activity Monitor as discussed and ending the process 'adb' did the trick for me - I had no sign of a specific AdobeCrashDaemon process.

        Y
        yankeeinlondon
        Participant
        September 22, 2012

        I've looked in Activity Monitor (and on the terminal with ps -e) and there is nothing running as AdobeCrashDaemon. I also looked for "adb" as this seemed to work for @inkbake but also nothing under that name. When searching just for "Adobe" I get three processes (2 user, 1 system) all with the name of the Adobe Application Manager ... I'm assuming terminating this would be self-defeating as it would kill the updating process.

        Any other help on process names to search for would be appreciated.

        Y
        yankeeinlondon
        Participant
        September 22, 2012

        Wow. That's odd. After staring at process names for 30 minutes I desperately just hit the "try again" button on the installeer and it now is proceeding without issue. Go figure.

          David__B
          Adobe Employee
          David__B
          Adobe Employee
          August 14, 2012

          Hi Neil,

          I wondered about these.

          • Does the error persist after restarting the Mac?
          • Does anything by that name appear in Activity Monitor?
          • Are all other Adobe apps closed?

          -Dave

            O
            old serych
            Participant
            August 14, 2012

            David,

            I have the same issue as Neil described on OS X 10.7.4.

            • Restarting the Mac did not help.
            • There is nothing under "force quit" that could be linked to it.
            • All other adobe apps are closed.

            thanks

            sergei

              David__B
              Adobe Employee
              David__BCorrect answer
              Adobe Employee
              August 14, 2012

              Hi Sergei and Neil,

              Did you check the Activity Monitor?

              Should be in Applications > Utilities folder

              - Open it and look under the Process Name column and see if you see anything saying AdobeCrashDaemon

              - Try to Quit the process if you find it and then running the Updater again

              You should be able to initiate the updater from within any of the CS6 products from Help > Updates (that might be what you are doing already)

              -Dave

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