cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
2
Upvote

Adobe Creative Cloud can't connect to server

CHEN!
Community Beginner ,
Nov 01, 2018 Nov 01, 2018

Don't know what happened, creative cloud app just can't connect to server since 2 days ago. I have never set any firewall and it is turned off. Quitting and relaunch doesn't solve the problem. Please help.

Screen Shot 2018-10-31 at 18.56.41.jpg

I

TOPICS
Creative Cloud
22.1K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

arij2010
Guide , Nov 01, 2018 Nov 01, 2018

Hi:

Check your Hosts file as explained here :

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Translate
replies 26 Replies 26
latest latest Jump to latest reply
kyleelowande
New Here ,
Oct 02, 2022 Oct 02, 2022
In Response To Thowden

I have been getting this same error on and off and its been making me crazy. I fixed it by going into my Avast Cleanup app and "waking up" all of the Adobe processes that I long ago put to sleep. It fixed the problem immediatly! Hope this is helpful to someone. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
kglad Community Expert
Community Expert ,
Oct 02, 2022 Oct 02, 2022
LATEST
In Response To kyleelowande

thank you for posting that solution.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Creative Cloud Desktop application
What is Creative Cloud?
Open in a new window
Download Adobe Creative Cloud apps
Open in a new window
Enable/Disable auto-update CC apps
Open in a new window
Uninstall Creative Cloud app
Open in a new window
Manage Your Plan
Open in a new window
Common Questions / FAQ
Open in a new window
Troubleshooting
Getting error while downloading/installing/updating?
Open in a new window
CC still shows trial after purchase?
Open in a new window
Unable to reach Adobe Servers?
Open in a new window
Difficulties signing in
Open in a new window
Install appears stuck or frozen?
Open in a new window
Creative Cloud sync related questions
Open in a new window
Creative Cloud Resources
Creative Cloud System Requirements
Open in a new window
Creative Cloud User Guide
Open in a new window
Adobe Help Center
Open in a new window
Creative Cloud Web
Open in a new window
Services Status Page
Open in a new window
Collaboration through CC apps
Open in a new window
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices