Adobe creative cloud error 304, Windows 11

[Shaun262862047nyf]

Hi everyone, 

Currently setting up my new Surface laptop studio, running Windows 11 home 64 bit. After repeated attempts of installing creative cloud via the official link, every time after installation the app requests that it needs to be updated, but when attempting said update, I obtain the error code 304. I also cannot install any apps such as Fresco, Lightroom etc. I have tried the cleaner tool as well. Any advice? Thank you.

[kglad]

 if it's installed, uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app, using the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[Shaun262862047nyf]

Hi kglad,

Thank you for your help, unfortunately I've tried all those measures with no effect, any way to contact Adobe directly?

[kglad]

yes, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

[Shaun262862047nyf]

Ah I had a go using the method you suggested earlier, however the alternative downloads only provide up to windows 10, whereas I run windows 11. Using the latest windows 10 installer gave me an error code 42. Is the the latest windows 10 installer meant to work for windows 11 too?

[kglad]

yes, that installer should work for win 11.

re: error 42, https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-C...

[John T Smith]

See if this other discussion of that error code helps

Solved: Getting Error 304 and large number of requests to ... - Adobe Support Community - 13222810

[Shaun262862047nyf]

Hi John, 

Yeah I had a look through that discussion as well, unfortuantely it did not provide much assistance, any way to contact Adobe directly?

[John T Smith]

Scroll up and read what kglad posted Sep 25

[Florian24959694bgb4]

I just tried to install Lightroom CC and received the exact same error. Already uninstalled and installed again. Need to talk to an actual human person.

[John T Smith]

Same answer... Scroll up and read what kglad posted Sep 25

[Lisa26300872kicu]

Hey, there tried all of the advice in the posts above but nothing worked...everytime it ends up with the error 304: Install the syncing components. Have a brand new Surface Studio win Win 11 64bit. I really need help and would be glad to get any other idea from you. Thanks, Maik

[kglad]

if you used this installer

and it failed, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

[kglad]

for everyone seeing error 304: you need the correct installer.  the automated download page may not be accurately detecting your os version so you should hand select the correct installer.  before doing that, prep your computer by cleaning the adobe files already installed by the incorrect installer.

here are the steps again,

if it's installed, uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app, using the correct (for your os) link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[Lisa26300872kicu]

Hey, there tried all of the advice in the posts above but nothing worked...everytime it ends up with the error 304: Install the syncing components. Have a brand new Surface Studio win Win 11 64bit. I really need help and would be glad to get any other idea from you. Tried both Win 10 64 bit installer after running the Adobe cleaner.

Thanks, Maik

[Shivangi_Gupta]

Hi all,

Our engineering team has identified that Error code 304 indicates that the installation is no longer functional.

Could you test the suggestions listed in this article and let us know they work for you?

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error304

Thanks,

Shivangi

[Ben Brickman]

I am having the exact same issue with a brand new Windows 11 Surface Laptop Studio. Have tried all the solutions suggested and even had one of the support techs through chat remote desktop in to attempt to install... Still no success, case has been elevated to a senior tech apparently.

[kglad]

try the older win10 64 bit installer.  that's worked for other win 11 users.

[Ben Brickman]

Unfortunatley this didn't work for the Surface Studio. Both I and the support tech both tried that option and it gave the Error 42 code which the tech then attempted the "check certificates" method which still didn't work. Hopefully there's a fix or update on the way for Surface Studio Laptop users.

[kglad]

error code 42 is progress.  with that you can be pretty sure the problem is because of your laptop's enhanced security features.

you can try this yourself, https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-C...

or contact microsoft support to see what they recommend for this error.