Adobe Creative Cloud. Stuck at "Wait..."

[Mace567]

Hello everyone,

I have been using the CC on my computer for a few months now. Recently my Harddrive died and I re-installed the App-manager anew on the new HDD. I tried installing Photoshop, Illustrator and InDesign but found the Manager stuck at "Wait..." after clicking the Install-button.

I since tried restarting the manager, but i am stuck still. Waiting for a couple of minutes wont progress the install.

I had no further windows or notifications pop up - after pressing "install" the cursor shows the loading-indicator for a few moments and then reverts back to its default shape.

I searched the FAQ and Forums but could not find anything surely pointing to my exact problem.

My OS is a newly installed Windows 10 64 bit.

The computer is running on 16 Gb of Ram and a Geforce GTX 1050 TI, drivers being up to date.

Any help is greatly appreciated.

[Govardhan.V · Accepted solution]

Check whether any Windows update installation is running .  or check whether the Windows OS is up to date.

Open Task Manager and check whether any processes like msiexec or Setup.exe is running .??

Did you tried restarting the computer once?

[Mace567]

I just started my computer and gave it another try with the App manager. It seems to be working now - the process froze at 6% for quite a while, though. I presume it was looking for space on the HDD?

Whatever the case - I didnt think restarting the computer would do the trick. I honestly thought thats something of a bygone era of computers. Time to rethink - thank you for your input, Brucgovn!

@Adobe:
The AMM is a veritable piece of UX-design, really, but maybe consider giving it a bit more transparency on whats going. I bet I am not the only one wondering whether the Software is just doing its work or frozen. Informational Text like "...this could take a few minutes" would have given me my peace of mind.

[Mace567]

Hi Brucgovn,

following your answer I just checked - there are 3 Updates from April 2018 available. I dont think they are the reason for anything - but it never hurts being up to date: I just started downloading them and will try the App Manager later again.

I will then check the Task Manager for anything similar to setup.exe or msiexec, too, like you proposed.

Restarting the computer: Not yet. I will do that, too, after I am done with my current work.

Maybe its worth mentioning that installing the App Manager had the installation frozen, too, at one point yesterday. I retried today and it worked just fine, so I didnt think about it too much. Maybe thats a good sign with restarting the pc.

Thank you for the ideas so far