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Chat with the support agent, used creative cloud cleaner tool + restarting the PC to uninstall the file and is still there. Error message pops up whenever I tried uninstalling
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you're having trouble installing what program and what version onto a computer with what os (including version)?
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In the adobe creative suite 5.5 design premium, everything works fine except adobe photoshop CS5 extended.
Windows 10 ; 64 bit operating system
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what happens when you try to reinstall (just) ps from the cs 5.5 installation files?
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I dont think I can just reinstall PS by itself. It comes in a package.
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you can.
start the cs5.5 installation > select custom > etc
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CS5.5 was finished years before Windows 10, so it's normal for bits of it to stop working. Antique apps are great but you need to run them on antique systems...
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it worked fine till 2 days ago which I am really unsure why. If the apps doesnt work on the system, the whole package should act the same but only Photoshop isnt working. I can't even uninstall the package program from my PC no matter what I do. All I need is to get it removed in order to reinstall. Any idea on how to forcefully remove the app?
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why can't you reinstall ps?
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>>>All I need is to get it removed in order to reinstall.
As kglad says, no need to uninstall first. Just reinstall as if PS does not exist on your hard drive. Existing and corrupt files will be overwritten. Missing files will be installed.
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the problem is I can't even get it reinstalled
error message: installer failed to initialize. Please download adobe support advisor to detect the problem. I did that last night and no solution came up with the agent.
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