I had purchased Adobe CS6 Master Collection and I fully own all Adobe applications contained therein. I am now running into an error message while trying to use any of the applications on my laptop computer.
The error message reads as follows:
"We're sorry, but we're not able to connect to the Adobe Server right now. Please click here (https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html?sdid=RBS7NQMG&mv=d...) to troubleshoot any connectivity problems. If this problem persists please contact Customer Support (https://www.adobe.com/in/genuine/landing-csadnr.html?sdid=599F8QN9&trackingid=CRH529XX&mv=other)."
"Go to the Subscription Manager (https://account.adobe.com/plans?trackingid=CJ132KDZ&mv=other) to renew your subscription for Creative Cloud and continue using your product uninterrupted. If you have just renewed your subscription, please wait 15 minutes and try again."
I have a serial code for Adobe CS6 Master Collection and never have used Adobe Creative Cloud. I had no trouble using all of the software applications that are a part of Adobe CS6 Master Collection in the past.
Because I fully paid for the software I need help resolving this error.
Thank you to anyone who can help me solve this problem!
TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the above link
-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
I have Microsoft Windows 11 Version 21H2 (OS Build 22000.856)
My Adobe CS6 Master Collection was running just fine before but now it's saying that the serial number is invalid.
Did you purchase from Adobe or some other vendor?
At one time Adobe did not do a very good job of keeping track of OEM and volume licenses... they have, over the past year, started to work on tracking down licenses that should have never been sold to individuals. If you did not buy from Adobe or a valid dealer (such as direct from Amazon but NOT from someone using Amazon as their store front) you may have inadvertently purchased a serial number that you should not have
Invalid Serial Number https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html
-and revoked volume number https://community.adobe.com/t5/Get-Started/Feeling-cheated-CS6-serial-number-revoked/td-p/9807405
-Problems with software validation https://community.adobe.com/t5/Get-Started/Has-anyone-had-a-POP-UP-problem-I-get-a-pop-up-window-tha...
-Warning that software is not genuine http://www.adobe.com/genuine.html
-Invalid software https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html
-and more information about fraudulent sellers in https://community.adobe.com/t5/Get-Started/My-CS6-serial-number-has-been-revoked/td-p/9162503