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Adobe did not deduct money from my card

Explorer ,
Oct 16, 2019 Oct 16, 2019

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Hello .. I am a monthly business subscriber but they did not deduct the subscription from the bank card I have several months what can I do

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Mentor ,
Oct 17, 2019 Oct 17, 2019

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nouff28172440, good evening.

Is the product still usable?
If it is not paid, it is not strange to be able to use it anytime. I think you should check with the support once.
Suddenly no longer available! Because there is a problem with that.

 

Click here to contact support.
https://helpx.adobe.com/support.html
After opening the above URL, follow the steps in the image below to switch the screen and connect to the support in your area.

  1. Click [Change region] at the bottom left of the screen
    clipboard_image_18.png
  2. Click on the area where you live.
    clipboard_image_19.png
  3. A blue window will appear at the bottom right of the screen.
    (If you are asked to log in, log in with your registered Adobe ID)
    clipboard_image_20.png
  4. If you select an item according to your requirements(this time Management my account , Solve my billing or account issue), you will be in charge.
    clipboard_image_21.png

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