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Adobe error code 120

New Here ,
Jun 06, 2024 Jun 06, 2024

needing to download photo shop starts 1% then does this ive reset my firewall and turned them off etc never had other big problems 

 

Exit Code: 120
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 1 error(s), 10 warnings(s) 

FATAL: Fatal Error '120' occurred while download
FATAL: Error occurred in download of package (Name: AdobePhotoshop25-Core_x64 Version: 25.9.0.573). Error code: '120' 
ERROR: Path:D:\adobeTemp already exists
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

 

TOPICS
Creative Cloud , Installation , New user
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Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

Hi there,

We appreciate you writing in. Error code 120 suggests you have insufficient disk space. Could you check if you can free up some space on your hard drive and then test the download again.

 

Regards,

Shivangi

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New Here ,
Mar 19, 2025 Mar 19, 2025

Hello, I have the same problem, but my storage unit is working normally. Any idea what the problem could be?

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Community Expert ,
Mar 19, 2025 Mar 19, 2025

how much free space on the os drive?

 

how much on the install drive?

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Community Expert ,
Mar 20, 2025 Mar 20, 2025
LATEST

You need ample free disk space on your primary hard drive to download & unpack Creative Cloud files.

An under resourced computer won't give you a good experience.

 

Make sure your computer exceeds the minimum requirements.

  • Windows 11 (64-bit) versions 24h2, 23H2; Windows 10 versions 22H2, 21H2;
  • MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
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