Copy link to clipboard
Copied
needing to download photo shop starts 1% then does this ive reset my firewall and turned them off etc never had other big problems
Exit Code: 120
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 1 error(s), 10 warnings(s)
FATAL: Fatal Error '120' occurred while download
FATAL: Error occurred in download of package (Name: AdobePhotoshop25-Core_x64 Version: 25.9.0.573). Error code: '120'
ERROR: Path:D:\adobeTemp already exists
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------
Copy link to clipboard
Copied
Hi there,
We appreciate you writing in. Error code 120 suggests you have insufficient disk space. Could you check if you can free up some space on your hard drive and then test the download again.
Regards,
Shivangi
Copy link to clipboard
Copied
Hello, I have the same problem, but my storage unit is working normally. Any idea what the problem could be?
Copy link to clipboard
Copied
how much free space on the os drive?
how much on the install drive?
Copy link to clipboard
Copied
You need ample free disk space on your primary hard drive to download & unpack Creative Cloud files.
An under resourced computer won't give you a good experience.
Make sure your computer exceeds the minimum requirements.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
Find more inspiration, events, and resources on the new Adobe Community
Explore Now