adobe exchange window not showing in flash

[JoshTehmastah12]

i've downloaded adobe exchange but the window doesn't apperear on the list of windows in flash but it does in illustrator can you help me with this?

[kglad]

when you clicked adobe exchange did it open in the adobe extension manager?  if yes, did you install it for flash/?

[JoshTehmastah12]

yeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees

[kglad]

attach a screenshot of extension manager with flash selected in the left panel.

[JoshTehmastah12]

[kglad]

good.

now open flash cs6 (if it's already open, close it and reopen).  click window and mouse over extensions.  leave your mouse over extensions and take/attach a screenshot.

[JoshTehmastah12]

[kglad]

i don't see your mouse over Extensions. 

if you used the keyboard to select Extensions, you need to use the right arrow key to open your extensions sub-panel.

if that doesn't solve your problem, mouse over Extensions and take/attach a screenshot.

[JoshTehmastah12]

acually my cursor doesn't show in screenshots but I did have my mouse over it.

[kglad]

then you have a adobe flash problem or a mouse problem.

click on window with your mouse and then arrow down to extensions, then arrow right.  does the extensions subpanel open?

if not, you have a flash pro problem.  if yes, do you see you extension(s) listed?

[JoshTehmastah12]

I still can't see it

[kglad]

make sure you did the obvious:  shut down your computer, restart your computer and restart flash with no help.

the next step would be to re-install flash.

[fgregor]

Hi everyone,

If anyone has managed to overcome this problem, could you share with us what the issue was?

There is another thread where we're trying to get to the bottom of it - http://forums.adobe.com/message/5220079 - any extra relevant information you have would be appreciated.

Thanks,

Fraser