Adobe Installer freezes

[arathiv49925874]

Hi,

I am trying to install the Adobe After Effects but the installer freezes at "Trying to connect to the server".

I have already tried everything on as mentioned in the below link but still nothing seems to resolve this issue.

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC

Kindly help. Thanks

[Atul_Saini]

Arathi, please update Creative Cloud to the latest version and try to install After Effects CC 2015 after that.

1. Remove Creative Cloud app -

Creative Cloud Help | Uninstall the Creative Cloud desktop app

https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

2. Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

3. You may refer direct link: http://prodesigntools.com/adobe-cc-2015-direct-download-links.html

[arathiv49925874]

I do not have Creative Cloud in my system.

I am trying to install the 30 day After effects trial

[Atul_Saini]

Arathi,

Which version of After effects are you trying to install? Awaiting your response.

[arathiv49925874]

I am trying to install the Adobe After EFFECTS  free trial from the

Video effects, visual effects software | Download free Adobe After Effects CC trial

I have downloaded the s/w but when trying to Iinstall the adobe installer gets stuck at " trying toconnect to server"

[Atul_Saini · Accepted solution]

Please refer  the below mentioned links:

• https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
• https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

Let us know if any of these links helps?

[Bill n Emmi29101854ko1s]

Is their a phone number to call to help out

[kglad]

@Bill n Emmi29101854ko1s 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...