ADOBE is STEALING FROM ME - <user bought counterfeit software - kglad>

[Brent5CDC]

This is my 3rd time I have had to chat because I get hung up on over the phone. 
Over 8 years ago I purchased the Adobe Photoshop CS6 extended, as a student, here in 2020 because I don't want a creative cloud or a new subscription they are extorting me to buy it.......
and they refuse to give me a number to corporate....

For additional support, view other contact options.

Today  3:05 PM

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

You are now connected to Diwakar in Adobe Sales. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

im really starting to hate you ppl

wtf happend to sage

Diwakar

Hello, welcome to Adobe Sales. How many I help you with your purchase?

you ****ing ppl keep saying my cs6 that i paid for over 8 years ago is wrong

i do recall my student email cause of how long ago it was but i want to say i attached my email to it

Diwakar

First of all Brenton, this is a professional chat, and a language like that will not be accepted.

you guys keep puting me on a "hold" for any were to 30min to over an 1hr dont give me that this is professional

then you ppl diconnect chat on me and take for ever to respond

ok

Diwakar

Let's do this step by step. You are saying that you purchased CS6 with your student email and you do not recall that?

I dont recall the student email

it was ove 8 years ago

it was something like bmcfall@nic.edu

or bmcfall@student.nic.edu

Diwakar

Please stay connected while I connect you to support team. This may take 5 minutes, please stay online

Connecting you with a specialist as soon as possible.

You are now connected to Twinkle, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Twinkle

Hello, I'll be happy to assist you with e-mail related issues.

Email issue......

YOU PPL KEEP POPING S*** UP SAYING MY PHOTO SHOP IS FAKE WHEN I PURCHASED THE DISC WHEN I WAS GOING TO SCHOOL IN 2012 FOR PHOTOGRAPHY

I STILL HAVE THE DISC

hellllloooo

are you there

did you run away

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thats me yelling

Twinkle

Give me a moment while I find a solution for you. Thanks for your patience.

I am working on your account.

then ***king Say that

Twinkle

I understand that you're upset, and I want to help, but Adobe considers that language to be inappropriate. If it continues, I'll be forced to end this chat.

how about you fix this ****

is that better

Twinkle

Thank you. I understand you are worried.

not worried mad im trying to work and this thing pops up

Iv had photoshop for years

Twinkle

Please provide me all possible e-mails as under this e-mail no plans are found.

bmcfall@student.nic.edu not found.

bmcfall@nic.edu no emails found.

i dont recall what that email was when I activated it

Twinkle

Do you have any order number ?

from 2012

no

Twinkle

Are the transactions yet done with the current card?

THIS WAS PURCHASED IN 2012 THAT IS 8 Years ago

Twinkle

That is right but are the transactions done under any card monthly or annually or the plan is not active anymore.

no CS6 was not part of the creative cloud

I refuse to pay you a monthly cost to use a progam

I hate paying for netflix

I hate subscription services

is there anything i can get you from CS6

im sick of seeing this pop up saying my services are not valid

3:27 PM

Twinkle

I discussed with senior team about the issue you are facing. Please stay connected.

im calling the school now

the scool said the email was bmcfall@students.nic.edu

Twinkle

Please provide the first name and last name of e-mail owner.

brenton Mcfall

Twinkle

Please provide first and last name of card holder under that e-mail.

Brenton Mcfall

Twinkle

Just a moment... it's taking longer than I expected. I appreciate your patience.

We will via e-mail within 24 to 48 hours.

3:45 PM

I do not have access to that account

Twinkle

We will contact you via e-mail within 24 to 48 hours.

bmcfall@students.nic.edu there is no account found under this e-mail.

I was able to get the information by calling the scool that was the email I used when I purchased photoshop cs6 extended addition

Twinkle

Your details are shared with concerned senior they will get back to you within 24 to 48 hours.

I was able to recove the cdk with that email at one point.

i want this fixed now

this is stupid

I want to say that I was able to get the account attached to my current email: <email removed for privacy reasons>

Twinkle

Your details are shared with concerned senior to find the previous e-mail. They will get back to you within 24 to 48 hours.

how do i get these pop ups to stop?

im not paying for a monthly sub to something i purchased

Twinkle

This issue is noted with us we are trying to find e-mail id under this name and get back to you via e-mail.

im trying to work and your pop up keeps interupting me

and its saying i have 2 days left

FIX THIS NOW!

Twinkle

First we have to investigate and find the correct email. I hope you understand the procedure.

when i purchased this that was the email bmcfall@students.nic.edu, the only other emails i have are <emails removed for privacy reasons>

I do not have access to the school email as it is out of date

and i havent gone since 2012

4:04 PM

Twinkle

I have checked all the e-mails nothing found I will deactivate notifications from our sid all a

From our side under all e-mails.

This is bull Sh**

I purchased this back in 2012 and because i refuse to pay for this subscription your calling my program fake or saying im a victim of fraud

Twinkle

Are you getting error/pop up of adobe genuine?

yes

Twinkle

Let me help you with that.

It sounds like you need help solving a technical issue. Let me transfer you to a technical support agent who can assist you.

Connecting you with a specialist as soon as possible.

You are now connected to Nitin, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

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hello?

hello?

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hello?

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hello?

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hello?

hello?

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hello?

4:16 PM

Nitin

Hi! Thank you for contacting Adobe Genuine.
Please share your email address so that I can fetch the details for you.

according to the other person there is no email

you MF PPL keep saying my Photoshop CS6 i purchased in 2012 is fake and im a victom of fraud

4:18 PM

Nitin

Please share your email address so that I can fetch the details for you.

when i purchased this that was the email bmcfall@students.nic.edu, the only other emails i have are <emails removed for privacy reasons>

Nitin

While I’m looking this up the information, do you happen to remember where you purchased your Adobe product from?

yes

North Idaho Community College back in 2012

Nitin

Please share the serial number so that I can check it

the only SN i can find is the one when i go into the help section in my photoshop Serial number: 92628319249219177910

Nitin

After analysis, it appears that the serial number access has been shut off for the product. it shows that the serial number is non-Genuine, we do not have any records of this serial key.
The reseller is not listed under the Adobe partners portal, which means that the reseller is and was not an authorized reseller of Adobe. I can suggest our website which is http://adobedealreg.force.com/PartnerSearch?lang=en in order to learn more about the details of the authorized re-sellers of adobe that we have in the market, globally.
The seller you’ve provided is unfortunately, not an authorized reseller. Although most unauthorized resellers abide by the licensing policies, there have been many cases where some intentionally mislead customers into believing they’re purchasing genuine products for their intended use.
Common thread exists among users who purchase Adobe products with modest discounts from non-authorized resellers on Amazon MarketPlace, Best Buy Marketplace and other similar sites, like eBay or Craigslist. Users, in these cases, believe they’re purchasing from Amazon or Best Buy (who are Authorized Adobe Resellers), but are instead buying from third parties who post products through Marketplace avenues or classified ads on these sites.

are you ***ing kidding me I HAVE THE ****ING DISC

I PURCHASED THIS BACK IN 2012

IT WAS WAY BEFOR YOU PPL STARTED TO DO THIS SUBSCRIPTION S**T

Nitin

It is unfortunately easy to purchase non-genuine or counterfeit software. Counterfeiters frequently make very good reproductions of our products. For example, third-party online marketplaces often carry non-genuine or counterfeit software. Any time a customer purchases outside approved channels (directly from Adobe or an authorized reseller), it is likely that the software is not genuine.
Counterfeits are designed to fool the buyer. Many use packaging, logos, holograms, etc. that look genuine and can easily trick the customer. Customers might state “It is real" but I am sorry to inform that it is the serial number which has to be genuine.

4:25 PM

WHAT PART OF I HAVE THE DISC AND PURCHASED THIS FROM A COLLEGE OR UNIVERSITY WHEN I WAS IN SCHOOL

YOU THINK THEY WILL SELL A COUNTERFIT PHOTOSHOP?

4:27 PM

Nitin

This serial number license was intended to be used by education students and staff only, if it is not used as intended then it is violating the Adobe End User License Agreement.

I purchased it while i was in school I have my degree now

your trying to say because im not a student i can not use the program i purchased

Nitin

Is there any particular application which you use?

photoshop cs6 extended addition that i purchased in 2012

and this S**T  keeps poping up Why is Adobe messaging me?

The service is part of our ongoing efforts to inform and protect individuals who have unknowingly acquired non-genuine Adobe software.

Replace your non-genuine Adobe software today.

4:30 PM

Nitin

The one which you have will not work anymore. The best I can do for you is I can offer you Creative Cloud Photography plan for $9.99/month excluding taxes that will give you access to three applications (Photoshop, Lightroom and Adobe Bridge) on 2 machines one at a time and that too multiple platforms. You can use it either on mac or windows. You will get the cloud storage of 20 GB so that you can store the data on cloud as it is more safe and the best advantage of subscription model is there is no
extra cost for updates and upgrades so you can always use the latest version of all the software's.
Adobe photography plans offer the perfect solutions for editing, organizing, storing, and sharing images for anyone interested in photography? from photo enthusiasts to professionals.
Most of our applications still work the same way they always have, on your local computer, using local storage, if that’s what you prefer. Sometimes people get confused that they will be required to use the cloud, but that is not the case.
We would recommend you not to miss this offer and at least give it a try as we have a 14-day cash back policy so if you do not want to continue with the subscription then you may return it within 14 days of purchase and get fully refunded.
In additional we will provide you one-month free subscription for the second month as a good will gesture.

NO! I PAID OVER $200 for my Photoshop cs6 light room camera raw and bride

im not paying a ****ing subscription this is extortion and it is agent the law

4:32 PM

Nitin

I do understand that you are updaset but this is the best I can do for you In addition, we will provide you three months free subscription for the second, third fourth months as a goodwill gesture.

whats the phone nomber of your corperit escalation this is not ok this is agenst the law

you can not take what I paied for

to make me buy a subscription

Nitin

The reseller from where you have purchased it is not authorized.

The school is

Nitin

And we don't support third party resellers

its a college were they teach photo shop

https://www.nic.edu/

go look

Nitin

I have shared what best can be done from my end.

Its completely your choice if you want to with it in order to use the program

4:36 PM

I want you name and ID and your contact information to corperate

Nitin

My name is Nitin and we are not authorized to share our personal details.

I am the only one who can help you with this issue.

You can give me your REP ID and the information to Corp

as you are not helping me at all

Nitin

This is the only department who deal wwith this sort of issues.

And I have shared the best from my end

4:38 PM

you are forcing me to pay a subscription for a product you dont sell anymore that is over 8 years old

GIVE ME THE NUMBER TO CORPERATE

AND YOUR REP ID

Nitin

I apologize but I can only share my name and you can contact us on 866-493-4991

You have a op ID or a rep ID every customer service agent does I know this as I work as a CSR

Whats you ID information

Nitin

I apologize we are not authorized.

What is you managers name

this trascript will be going to my lawer for extortion '

4:42 PM

Nitin

We have multiple floor managers on the floor.

I have shared the best I can do from my end.

[kglad · Accepted solution]

actually, the converstations you showed display extraordinary patience on the part of adobe reps. 

bottomline:  you bought a counterfeit product that may have worked in previous years but doesn't work now because adobe finally detected the counterfeit serial number.  so yes, you may have been cheated, but you weren't cheated by adobe.

[JYOTI5C33]

Because people do not know how to help here even though another human being is literally asking for help themselves! I am so sorry people are literally on Adobes side. Like yeah they have great products but what this person is saying is true. Sometimes there was no point of contact for me. To the person asking for help if you can please spread this message because i know it will help you so please help others with the same problem

I was suffering a cancellation fee of over a hundred bucks and i do not even use the software anymore. To stop them from theiving, all you have to do is contact your payment card holder/ bank and tell them to cancel the payments made by adobe systems as hey are unauthorised and they can give you a new card number and they can no longer take any money out. Also you can also ask your bank to start a dispute for them to return your money that they have stole. I literally had the same problem and they stole over 100 bucks. I had NO point of contact believe me i tried everything and this is the resolution that helped me get these scammers off my back.

[Test Screen Name]

"I was suffering a cancellation fee of over a hundred bucks and i do not even use the software anymore." You mean  the cancellation fee you agreed to when you signed up " To stop them from theiving, all you have to do is contact your payment card holder/ bank and tell them to cancel the payments made by adobe systems"  I fear this may be bad advice. Cancelling a payment you are contracted to pay doesn't make the debt go  away. Adobe would be within their rights to pursue the debta, and to call in debt recovery which could cost several hundred more dollars "as hey are unauthorised" That would be a LIE though,because you DID authorize it. In this case it becomes fraud. Yours.

[JYOTI5C33]

Actually you are incorrect here. I had not a contract with adobe. I have no debt smh who said they have debt? I have money in my bank and they continue to TAKE out money. I pay on MONTHLY terms not ANNUAL. Even if one were to pay on annual terms they cannot TAKE out money unless you agree to paying the following years software. Just because you paif for one year it does not mean you agree to the next. Consent and authorisation is super important in any situation especially regarding money. Keep your pesky opinions to yourself and let me help others thank you very much. It is not just me with this problem, it is a crazy amount of others so do not call me a liar. I have not been taking out money from peoples' bank account for software they do not use or have tried to cancel over 20 times! They have great software but tricking consumers into such turmoil such as a cancellation fee of over $100 AUD and continously taking out money when i have tried to contact them etc. is berserk and not very professional in my eyes and many others. For people who are trying my method i guarantee IT DOES WORK and not to be afraid of debt or whatever bs he/she mentioned because none will be recieved.