Adobe keep taking money and I can't stop it

Community Beginner ,
Feb 16, 2020 Feb 16, 2020

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I had subscribed to Adobe for Premier pro when at Nescot, then I lost my log in details and for some reason my prem pro wouldn't work. anyway I needed to complete a project assignement so I took out a new deal. now I cannot stop them taking 24.96 from my paypal account.

how the hell do I stop this!!!   I cannot contact Adobe directly so how?

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Community Expert ,
Feb 16, 2020 Feb 16, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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New Here ,
Feb 08, 2022 Feb 08, 2022

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Same happend with me. they in fact steal your money even in fact you wanna quit using the adobe pro for pc. in the beginning of this month they took money from my bank account. i can`t ask for a refound...so what do i do???  this is like spitting on the face of the user, you do not treat your costumers in a store like even this... if you don`t wanna keep your account they even punish you with saying you have to pay a certaint amount of money to get it closed in a month or 4. maybe a year in front.... this is like a mob method and rude as h""l ... in A year i only have used adobe pro for my videos 4 or five times because i am new in creating videos content on youtube. So i needed a software to help me with editing videos, to create with cool help tools....it cost me a lot and it pisses me off that most of my money flew out the vindow. my advice never download adobe pro....it cost at you can have a lot of problems with them taking money from your account. i am in fact shocked that no one can have their money back .. and they treat people like " Oh you are the problem" i guess i never read 2 much about the software and policy.... i Want my money back

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