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Yannic5F9F
Participant
November 17, 2020
Answered

Adobe Media Encoder not installed in spite having access to Premiere Pro.

  • November 17, 2020
  • 1 reply
  • 1229 views

Good afternoon Everyone,

 

Upon installation of creative cloud, the access to all apps is denied and therefore to Adobe Media Encoder.

Any assistance is welcome

This topic has been closed for replies.
Correct answer kglad

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 17, 2020

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

then install your premiere pro and ame

 

 

    Y
    Yannic5F9FAuthor
    Participant
    November 17, 2020

    Unfortunately these tips did not work.

    I should describe the problem in more detail: the Creative Cloud application and Premiere Pro 2020 are installed and work for the "non-admin user".

    Running the Creative Cloud application (in admin mode) to get access to the other apps does crash the file (two choices: Exit or Repair... repairing doesn't work).


    Access and download via web browser is possible without problems.

    A sole installation (as admin) of the AME leads to the CC app and there also to nothing.

     

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 17, 2020

    first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    if that fails, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

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