Adobe Premiere Elements 11 in the minimize state “tracks” when moved on screen...

Report · May 19, 2013

Adobe Premiere Elements 11:

I have finally found time to work on and to learn how to use my recently purchased Adobe Premiere Elements 11 (APE11) and Adobe Photoshop Elements 11, using Adobe’s respective ‘Classroom In A Book’ training aid I recently purchased. To my disappointment when I open Adobe Premiere Elements 11 in the minimize state it “tracks” when I try to move it on the screen, (see images), making it impossible and unacceptable to use. It only happens with APE11 and not with Photoshop, Premiere Organizer, MS Office Suite Programs (Word, Excel, PowerPoint, Outlook, Etc.), or any other programs on my computer. Also, the “tracking” doesn’t happen to a video within the APE11 video working space. I have installed this instance of APE11 twice to no avail using the Adobe defaults. See the added images for the current configuration of my PC and the APE11 version I have. I noticed in APE11’s Properties that I don’t have Compatibility checked-off because I never have had a previous version (see image). I do the Microsoft & Windows 7 updates regularly. This PC was purchased and configured to work on photo and video editing & manipulation, along with my everyday use. [Purchased on 2/22/13 from a reputable company Computer Links, Burlington, NC 27215, 336-226-4738 Invoice# 148599, (Technician: Matt). I am not a computer science person, which is why I relied on Matt to configure my PC. As this appears to be an AEP11 issue I am relying on you to resolve the issue verse Matt. Your support with this is much appreciated.

Report · May 19, 2013

Hello, sorry to hear you have problems. Could you try to update your graphic card drivers, if they are not current?

Report · May 19, 2013

I wouldn't think the graphic card would be out of date as it was part of the 2/22/13 PC purchase, however I don't know how to verify it using Windows 7 to be sure if it is or isn't. If it was the graphic's card, wouldn't the other programs, such as Adobe Photoshop Elements 11, the MS Office Suite Programs, etc., on the PC also 'track'?.

Message was edited by: Ghost2013