Adobe XD doesn't work

[Leon_Warren]

Hello, im new to the Adobe programs so i dont know if this is a common issue or not.

Everytime i launch XD it works for a few seconds, till it shows me a screen that says "Your subscription cant be verified.", and it asks me if im connected to the internet, so it probably is some kind of network issue.

Many thanks

[Jeffrey_A_Wright]

Leon_Warren are you able to continue using Adobe XD or are you blocked by the subscription can not be verified error?  What type of Creative Cloud membership do you have?

[Leon_Warren]

Im blocked by the subscription can not be verified error, if i close it i can click around in the program for a few secs, before it pops up again.

Im having the free membership, so it should be included in there.

[Jeffrey_A_Wright]

Ok, thanks for the clarification.  Are you able to download, install, and evaluate any other CC applications successfully?  You can use the process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html.

[Leon_Warren]

Yes i tried to install Premiere Rush and it works fine

[Leon_Warren]

I also tried it with Photoshop just to be sure, and it also worked fine, i also reinstalled XD but it still doesnt work

[Jeffrey_A_Wright]

Thanks, Leon. I don't have any additional suggestions at this time.  Please begin a chat session at https://helpx.adobe.com/contact.html so direct support can be provided to resolve the behavior you are experiencing when opening Adobe XD.

[Leon_Warren]

Alright thank you.