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I have tried all of the troubleshooting steps here: Error code 191 when installing XD on Windows
But continue to receive this error:
Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 3 error(s), 0 warnings(s)
FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:18.0.12.9
FATAL: Error occurred in install of package (Name: UWPAssets Version: 18.0.12.9). Error code: '191'
ERROR: Retryable error '119' occurred while download
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml
Adobe.CC.XD
C:\adobeTemp\ETRD825.tmp\1\SparklerApp\SparklerApp.appx
18.0.12.9
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:
Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRD825.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx
Microsoft.VCLibs.Desktop.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETRD825.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.Desktop.appx
false
with error code 1
ERROR: Failed to install UWP Appx Package
-------------------------------------------------------------------------------------
Any help is much appreciated! Thanks.
1 Correct answer
If you are still facing this issue, see solutions in https://helpx.adobe.com/ca/xd/kb/fix-error-code-191-when-installing-xd.html.
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Hi there,
Sorry to hear about the trouble. Could you please try the suggestions shared here: https://helpx.adobe.com/xd/kb/fix-error-code-191-when-installing-xd.html
Let us know if this helps or if you need any further assistance.
Regards
Rishabh
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I tried all the solutions, none of them worked.
Finally, I was able to install the software using Windows Default Administrator User .
To do this, search for "lusrmgr.msc" at start and open it.
In the users folder, right-click on the administrator user and click Properties.
Un-Check the "account is disabled".
You can also set a password for it.
Now press Windows + L on the keyboard to go to the user login.
Log in to your Administrator account and install the software.
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