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Adobe XD stuck on installing 87%

New Here ,
Nov 17, 2021 Nov 17, 2021

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I've tried every solution including:

1) Running Adobe Creative Cloud Cleaner Tool (and removing everything)
2) Repairing Creative Cloud with uninstaller
3) Restart PC
4) Using an outdated standalone installer (Got stuck aswell)
5) Installing Creative Cloud on a different user (administrator)
6) Removing everything Adobe related:
C:/Program Files, C:/Program Files (x86), AppData/Local, AppData/Roaming, C:/Program Files (x86)/Common Files

This issue also happens with every Creative Cloud app, and Creative Cloud gets stuck on updating (and "Getting storage information")

TOPICS
Creative Cloud, Installation

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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does your computer meet specs? (Adobe XD system requirements)

 

if so, 

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Adobe Community Professional ,
Nov 24, 2021 Nov 24, 2021

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Which operating system do you have?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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