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After effects not installing

New Here ,
Dec 20, 2023 Dec 20, 2023

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Screenshot 2023-12-21 at 12.24.39 pm.png

 Please help, my After Effects kept crashing so I decided to reinstall. Now everytime i try to install it pops up with this.

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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click the error log link.  copy and paste here a screenshot showing the error code summary.

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Adobe Employee ,
Dec 21, 2023 Dec 21, 2023

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Hi @Oscar323252171ewu,

We're sorry for the trouble. Check out this article related to the error code you're getting: https://helpx.adobe.com/creative-cloud/kb/Error_Code_146.html

Let us know if it helps.

 

Regards,

Shivangi 

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