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M
markh93222825
Participant
February 28, 2019
Question

After upgrading Creative Cloud, did both your CC apps and Finder started acting up?

  • February 28, 2019
  • 1 reply
  • 848 views

After upgrading my Creative Cloud apps, then I started experiencing issues with my Finder (moving windows, resizing widows, trying to drag apps and files, Dock issues -ARRGGH!) In Illustrator, I couldn't select groups properly, move them, use the text box or text tool accurately, and other issues. The most frustrating thing was that it affected my MAC OS Finder (running Mojave 10.14.3). I tried restarting in Safe Mode, resetting SMC, zapping PRAM, multiple restarts, signing in and out of Creative Cloud, changing internet access from Wifi to Ethernet - you name it. THIS IS THE THIRD TIME THIS HAS HAPPENED TO ME since August - the last time upgrading to Mojave solved it.

- Finally, after hours, I quit out of all apps, I launched "Activity Monitor" (Applications/Utilities/Activity Monitor), and I Force Quit any Creative Cloud red circle app or process running I could see. Restarted. Logged back in to Creative Cloud, and suddenly everything was peas and carrots again.

So, if you are having trouble with your Mac Finder or system after a CC update, try this, unless someone out there has a better idea.

This topic has been closed for replies.

1 reply

shawn_starc
shawn_starc
Inspiring
March 1, 2019

What system configuration you are using? Like RAM + CPU + GPU

Check whether the previous version of adobe application working fine or not

Install previous version of your Creative Cloud app

Run the application without internet to check the performance

If its happening with Illustrator only : Reset the preferences of AI :

How to set preferences in Illustrator  ( Close Illustrator while performing this step)

M
markh93222825Author
Participant
March 4, 2019

Shawn,

Thanks for the response. I reinstalled previous versions of Illustrator and Photoshop through Creative Cloud as suggested. I reset Preferences in Illustrator manually through the Library. Restarted after unplugging my computer for a few minutes and zapping the PRAM. Still, my Finder and CC apps are not acting properly. It seems everything is rooted in the Finder acting erractically.

I'm on an iMac 2015 with 16 Gb RAM, 3.3 GHz Intel Core i5 CPU, and AMD Radeon R9 M395 2048MB GPU.

M
markh93222825Author
Participant
March 4, 2019

BTW, I had turned off and on the GPU Performance preference in Illustrator and set up a scratch disk on a Lacie removable hard drive. Still no resolution to the problem. Going to call Apple.

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