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Aktivierung Photoshop CS6

New Here ,
Dec 30, 2022 Dec 30, 2022

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Hallo, Mein Photoshop CS6 lässt sich nicht aktivieren nach Neuinstallation . Bekomme die Meldung Seriennummer Ungültig . nach telefonischer Rücksprache ist die Seriennummer aber richtig ..... ich solle doch mal in der Community Nachfragen da der Telefon support ausgelaufen.

Grüße 

MAX

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Community Expert ,
Dec 30, 2022 Dec 30, 2022

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assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

 

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

 

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

 

here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

 

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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