Anmeldung bei Creative Cloud über Mac nicht möglich

[Katharina21977583opi6]

Hallo liebe Community

ich habe versucht die Creative Cloud auf meinem neuen Mac zu installieren, nachdem ich es auf meinem alten Windows Pc deinstalliert habe. Ich kann mich in Safari auch bei Adobe anmelden, er registiert allerdings den Mac nicht als neues Gerät. Beim Herunterladen der Cloud werde ich danach aufgefordert mein Passwort einzugeben. Dieses nimmt er aber nicht an. 

Bei meinem Windows Pc hat er das quasi selbst gestartet von der INternetseite aus. 

Wie kann ich denn nun die Cloud verwenden?

Lieben Dank und viele Grüße

[John T Smith · Accepted solution]

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

[Valdrin332134424qu2]

Hey ich habe aktuell das selbe Problem, mein Mac Passwort wird auch nicht akzeptiert. Hab das Mac Passwort auch schon geändert, ging leider immer noch nicht. 

[kglad]

@Valdrin332134424qu2 

copy and paste a screenshot of the prompt if you don't think it's your mac prompting you.

[Valdrin332134424qu2]

The thing is, i tried to install another Programm and i had no Problems! But i installing Adobe is not possible because of this Problem : 

 

[kglad]

that is a mac prompt.  why it's not accepting your mac username and mac password, i do not know.  i suggest you google it.

[Valdrin332134424qu2]

I tried reseting my Passwort but its not working.. i googled about it but i Cant finde anything helpfull...

[kglad]

you successfully reset your mac password?

[Valdrin332134424qu2]

Yes! As i said, i tried Download a different porgramm online and it worked without any Problems!  

[kglad]

follow @Jeffrey_A_Wright's suggestion below.

the first few steps probably don't apply to you, so execute each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Jeffrey_A_Wright]

Valdrin, the dialog in your screenshot is asking for the login credentials for a User account with administrative access. If your login is rejected, then contact the administrator of the computer. If you are the administrator of the computer, then see https://support.apple.com/en-us/HT202860 for information from Apple on how to reset a User account password.