• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

App download problem

New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

Hi everyone! Unfortunately I can't download any app of the Adobe Creative Cloud (one month ago when my boss bought the Adobe Creative Cloud pack was working well). I changed the password and I'm able to enter in my profile, seems everything normal but when I try to download an app and I should insert again my name and password the system tell me that is not valid. I'm a bit stressed because I need these app, plus it's quite impossible receive telephonic assistantance if you are in Italy. Thanks to is going answer me, other way I'll try to call...

TOPICS
Creative Cloud

Views

972

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

Hi,

Please post a screenshot of the issue.

It could be prompting you for the system username and password.

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

Hi Sheena,

I'll send to you all the screenshots of the process that I've done for trying to download the app.

Thanks for the help

Elena1.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

2.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

3.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

4.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

Do you have the Adobe CC desktop app on your machine?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

What do you mean with: "the Adobe CC desktop app on your machine"?

(if you can send me a screenshot is better)

Anyway I sent to you all the process so it should be enough clear what I've done...are you a part of the Adobe staff?

Thanks Elena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

Yes. I am an Adobe Staff.

And yes, it is prompting for your Mac username and password.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

Thanks Sheena,

So I wait for a your response.

Thanks again

Elena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

Hi Sheena,

have you solved the problem?

Elena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

Did you try to use your Mac username and password?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

5 copia.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

6.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

7 copia.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

8 copia.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

ok that's all!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

I used my Adobe ID and the password for enter in my account but it didn't worked...I tried also to use the Mac username (that has the boss reference) but it didn't worked too (I'm going to send the screenshot)...

I don't know where is the problem...Schermata 2016-01-13 alle 15.58.56.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

This prompt is for Mac username and password.

You can check with the IT guy.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

So at the end I should call the assistance telephone number?

I don't know why it so complicated the system, I have valid password and account but I'm not able to download anything. I'm quite disappointed, I'm in office we don't have any IT GUY.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 13, 2016 Jan 13, 2016

Copy link to clipboard

Copied

LATEST

In that case try to use a different user account on your machine.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines