App download problem
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Hi everyone! Unfortunately I can't download any app of the Adobe Creative Cloud (one month ago when my boss bought the Adobe Creative Cloud pack was working well). I changed the password and I'm able to enter in my profile, seems everything normal but when I try to download an app and I should insert again my name and password the system tell me that is not valid. I'm a bit stressed because I need these app, plus it's quite impossible receive telephonic assistantance if you are in Italy. Thanks to is going answer me, other way I'll try to call...
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Hi,
Please post a screenshot of the issue.
It could be prompting you for the system username and password.
Regards,
Sheena
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Hi Sheena,
I'll send to you all the screenshots of the process that I've done for trying to download the app.
Thanks for the help
Elena
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Do you have the Adobe CC desktop app on your machine?
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What do you mean with: "the Adobe CC desktop app on your machine"?
(if you can send me a screenshot is better)
Anyway I sent to you all the process so it should be enough clear what I've done...are you a part of the Adobe staff?
Thanks Elena
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Yes. I am an Adobe Staff.
And yes, it is prompting for your Mac username and password.
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Thanks Sheena,
So I wait for a your response.
Thanks again
Elena
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Hi Sheena,
have you solved the problem?
Elena
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Did you try to use your Mac username and password?
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ok that's all!!
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I used my Adobe ID and the password for enter in my account but it didn't worked...I tried also to use the Mac username (that has the boss reference) but it didn't worked too (I'm going to send the screenshot)...
I don't know where is the problem...
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This prompt is for Mac username and password.
You can check with the IT guy.
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So at the end I should call the assistance telephone number?
I don't know why it so complicated the system, I have valid password and account but I'm not able to download anything. I'm quite disappointed, I'm in office we don't have any IT GUY.
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In that case try to use a different user account on your machine.
![](/skins/images/FC087885B0C83B45128AF5065A4AB513/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/FC087885B0C83B45128AF5065A4AB513/responsive_peak/images/icon_anonymous_message.png)