Apps are saying my license has expired, but it hasn't

[lauren_200896]

I bought a student Adobe subscription October 2022, which I knew would eventually run out and I'd have to pay the full price. At some point last year (I think) this automatically switched over and I had no problem with the apps working on my laptop as I still had a subscription to all the Creative Cloud apps. However, a couple of months ago I went to open Illustrator and it said my license was expired even though I have a monthly subscription which I am paying every month. Additionally, the Creative Cloud app centre on my laptop is saying I only have access to certain apps and only on a web browser or a mobile phone/tablet. However, when I log into my account on my web browser it shows that my subscription gives me access to all the apps and that they're available as desktop apps. 
I have tried everything to fix this. I have logged out and back in again. I have uninstalled and reinstalled all of my Adobe apps - previously on 2022 and now on 2025 versions. I have had to redownload apps through the web browser as this recognises my full subscription, but the Creative Cloud app centre on laptop still won't recognise this. Nothing is working. 

I pay £28.99 per month for my subscription. Is it simply that I'm actually not paying for all apps and I've misunderstood what Adobe account I've got? Is this a common issue? I've got a MacBook which is on OS Sequoia 15.1.1. 

Images below showing the error, what the Creative Cloud app centre shows I can download and what the web browser shows I can download. Please can someone help me? 

<Images removed by Moderator>

[Jeffrey_A_Wright]

Lauren, sorry you are unable to use your Creative Cloud membership on the current computer. Please see https://adobe.ly/4inlfbi for steps you can take to resolve the error. I already confirmed that your membership is active so complete the remaining three solutions.

Please feel free to update this public forum discussion, if you have any questions.

I will be removing your images since they contain personal information. ^JW

[kglad]

apply @Jeffrey_A_Wright's linked fix, first. only if that falls should you proceed:

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Nancy OShea]

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[lauren_200896]

Thank you everyone for your help, but none of these suggestions are working. I'm stuck. 

[Jeffrey_A_Wright]

I am sorry to hear that, Lauren, please click on https://adobe.ly/3BdtGFF to chat directly with a member of our support team. If the chat window does not automatically open, then please use a different device to contact us. ^JW

[lauren_200896]

Thanks for sending this link, but I've tried to use the chat before and is just constantly disconnects in the middle of the discussion because I haven't replied in a certain amount of time, even though this si because I am trying to do what they have told me to. 

I've been send an Adobe email on messenger who I've sent a message to. Hopefully they can help. 

[Jeffrey_A_Wright]

Lauren, I don't see any recent support cases and we don't provide support via e-mail. Be careful if you are receiving support via e-mail or even private messages in this Community forum. 

Please contact us again at https://adobe.ly/3ZF63ip using your mobile phone or tablet, if the computer is unable to maintain a stable chat connection. You can use the steps in https://adobe.ly/4faafLE if your new support case needs to be escalated or if it is unresolved after you are disconnected.

You may also want to have someone locally assist you with the suggestions that have been offered in this public forum discussion. ^JW