apps not loading

[danielas82789002]

Hi, I had problems actualizing apps since about Jan 2015. Now I used the cleaner tool and removed everything to istall it again. The apps dont load and my time to finish my study project is running out of time. I am really desperat, can anybody help? Everything used to be fine and I did not change anything (still running on win )

[Jeffrey_A_Wright]

Danielas82789002 have you used the steps listed in App doesn't open | Progress wheel spins continually to resolve the current error?

[danielas82789002]

Hi,

I tried it all and deinstalled the cloud with the Cleaner Tool several times – It is version 1.9.1.474.

Although I thought the cleaner tool removed everything I found 3,5 Gb´s of Adobe files in the Programme (x86) Folder – Why aren´t they deleted?

I deleted OOBE Folder´s content etc... What else can I do... This is driving me crazy now for days. I need real support. I have a tiny laptop and everything runs there but I can´t work on it .. and I actually am permitted to have it run on two computers...

[Jeffrey_A_Wright]

Danielas82789002 the CC Cleaner tool is designed to work in conjunction with the uninstallers.  Did you first remove the applications using the uninstall process described at Creative Cloud Help | Install, update, or uninstall apps.

You are welcome to contact our support team directly at Contact Customer Care for assistance.  You can reference this discussion for any updates you have provided.

[danielas82789002]

Dear Jeff, I deinstalled everything voming from Adobe Systems. Then I used the CC Cleaner. It said it completed successfully. But when I look at the folder on C, I still find a folder adobeTemp (consisting a backup folder with two files datet 04.02.13)

When I look in my user-Folder, I find a folder “AdobeLicensingBackup” with files . Should not everything be deleted? Besides there is also the CCloud folder consisting files a friend shared with me. The Program(x86) folder on C consists an Adobe Folder as well: Including Folders from my earlier Adobe CS3 Edition (which also just like that did not work anymore and I had to switch to the cloud). So it comprises these CS3-folders (datet around 25.03.13) but also a newer folder named Adobe Creative coud_bkp2 (dated 25.01.2015) All of these Programs don´t show up in my Windows unistall surface and I cannot simply delete them (I tried) but also am I not able to use any of these Programs.

I am loosing my job and failing my study project, this really is hell.

Do you have any Ideas?

This is the content of the Adobe Folder in the Programs (x86) Folder...

[Jeffrey_A_Wright]

Danielas82789002 what error message do you receive when you try to delete the files in questions?  I would encourage you to work directly with a member of our support team at Contact Customer Care.  If you are not seeing the option to contact a member of our support team then I would recommend the use of a different web browser.