asked to sign in but no where to put id and password

[jenid66606153]

I have installed, uninstalled, and reinstalled my Adobe Photoshop Elements and Adobe Premiere Elements 13 multiple times on my Windows PC running Windows 7. Once I get to the part to enter my Adobe ID, I don't have any space to enter into (screen shot). I have activated my products online but I am still not able to use them. Please help!! I have tried all the troubleshooting techniques I could find online. Also, when I do the contact us on the Adobe sight, it says that the chat is available 24 hours a day/7 days a week but yet it is never an option for me to choose.

[Ned Murphy]

What happens when you click the Sign In Now button?

[jenid66606153]

It shows the spinning wheel and then says I am not connected to the internet, which I am.

[Ned Murphy]

See if the following helps:

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[Govardhan.V · Accepted solution]

Close all Adobe applications and End all Adobe processes from Task Manager .

Step 1)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Step 2)

Navigate to C: > Program Files(x86) > " Common Files"  > Adobe .

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Unable to delete ?? try to rename . like OOBE-old.

Step 3)

1)Open Control Panel and then click on the option "Network and Internet" .

2)Click on Internet options, click on 'Connections' tab.

3)In the 'Connections' tab, select 'LAN' settings, you will be able to view the Local area network settings box.

4)Check the box-"Automatically Detect Settings" and then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server' ,then click on ok button .

6)Click on "LAN settings" button again , make sure "Automatically Detect Settings" is the only option selected, keep the LAN properties window open.

Step 4)

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, it will get updated to Adobe Creative Cloud app . No need to Sign in .

Then launch Photoshop Elements 13 and try to Sign in and check.

[jenid66606153]

Doing these steps seemed to have worked. I finally was able to open it and then install an update. Thank you everyone for the help!!

[Govardhan.V]

Glad to hear that .

You are welcome