Attivazione piano con inganno

[Lamar0]

Ieri sera ho attivato il piano base da  euro 9,75 per utilizzare solo photoshop. Dopo un po' ho provato ad utilizzare il programma ma mi chiedeva ancora di fare l'acquisto. Sono entrato nell'applicazione e trovavo una finestra aperta che chiedeva la conferma del metodo di pagamento. In buona fede ho attivato paypal e la procedura mi dava sempre importo zero. Alla fine  invece mi è stato addebbitato un importo di 58 euro per un piano che non ho richiesto. Ho provveduto subito ad annullarlo e per l'annullamento vorrebbero addebitarmi 17 euro

[Manan Joshi · Accepted solution]

Hi @Lamar0,

You should contact support to sort this out as only they have access to account information. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[kglad · Accepted solution]

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
described by @Manan Joshi 

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...