Avatar missing in my CC App.

[PAWU]

Not that it matters a lot, but I thought that my avatar would also display with my CC App on my Windows 7 workstation. To be honest, when things change, I never know, if my IT has locked something out or if there is a real problem I'm running in.

As there is no change in all the other behaviours, I just assume that there has been a change with the CC app?

[V_F_]

Hi there!

Have you tried logout and log back in?

Probably connection or updates issue, everything up to date (OS included)?

Hope this helps somehow.

[PAWU]

This may be a good answer, but it is not the correct one. Signing in and out did not resolve the problem. However, there are some trouble with the Adobe CC app, as the app does not see the minor updates. But that problem is older and probably unrelated, because I had always my avatar.

Well, before Christmas, I still had the « problem ». The computer is a Windows 7 machine behind a corporate firewall but I made sure that all the Adobe related sites are whitlisted. The machine is kept up-to-date and I suppose with Windows 7 this currently means updating for security issues.

I will get soon a Windows 10 test machine, I will see if there the issue is also present.

[PAWU]

Just to give an update:

We started the Windows 10 migration. My Windows 10 installation has no problem with the avatar, the Windows 7 still has...