Betreff: Adobe Creative Suite CS6, neuer PC -> Aktivierung nicht möglich da "bereits auf 2 S

[SlamJam]

Wie ging die Geschichte bei Ihnen weiter? Ich habe das gleiche Problem, davor wollte ich auf meinem alten Rechner die Lizenz deaktivieren, was aber Fehlermeldungen verursachte. Und da stehe ich nun.

[kglad]

what error message when deactivating?

[SlamJam]

Hi kglad

The error message was not very specific, just something like "Deactivation failed, try it again later" or something. No Error Code or anything of value. I tried it several times and asked also the AI Copilot by Microsoft for help. In the meantime I had a phone call with Adobe support, but could not help me, although they saw, that I purchased the onPrem CS6.

[kglad]

open cs6 on that old computer. does the help submenu show deactivate or sign out is clickable or is ir grayed out?

[SlamJam]

Hi kglad

The old computer is not available anymore, it's already formated. But it was not grayed out at that time. 

Regards

[frc73]

Hi SlamJam, Adobe stellt sich bis heute quer und lässt mich meine für viel Geld gekaufte Software nicht mehr benutzen. Die Geschichte ging in der Art weiter, dass ich vor über einem Jahr zu alternativer Software von Affinity gewechselt bin und seitdem entspannt lebe und meine Arbeit ebenso entspannt erledigen kann.

Adobe hat sich über die letzten 15 Jahre zu einem kundenunfreundlichen Unternehmen entwickelt und hat für mich keine Existenzberechtigung mehr.

[SlamJam]

Hallo frc73

Ja, ist mühsam. Danke für die rasche Beantwortung. Immerhin konnte ich Acrobat DC aktivieren, das ist für mich das wichtigste Programm und scheint irgendwie anders aktiviert worden zu sein als die restliche CS6 Suite. So prickelnd ist die eh nicht mehr, mit einem 4K Bildschirm kann man damit praktisch nicht arbeiten, weil die Icons sich nicht skalieren, weder mit Windows 10 noch mit Windows 11. Von dem her, irgendwann ist halt Schluss. Da ich die Programme immer weniger gebraucht habe, werde ich wohl auch eher was Anderes anschaffen, die Abos sind mir auch zu teuer für das bisschen Nutzung.

Gruss, SlamJam

[Jeffrey_A_Wright · Accepted solution]

SlamJam, sorry that you are encountering problems reactivating Creative Suite 6. As Kglad has indicated, there is no way to increase the activation count, and you must deactivate on an old computer to free up any activations. Deactivating can be difficult in 2025, since most computers running CS6 are no longer able to make secure connections to Adobe servers. 

Please review and bookmark https://adobe.ly/4l1hGbb for a list of available suggestions on how to activate and deactivate Creative Suite 6 in 2025. If you have already completed the listed suggestions, then please look for a new solution for your creative needs in 2025. Kglad and I may have suggestions on low-cost alternatives, including Adobe Express, which might fit your current needs. ^JW

[SlamJam]

Thanks, Jeffrey. What's actually annoying is, that with any other software, I could just logon to my account and deactivate computers from there. It could be that easy. In my view, it's a decision made by Adobe, not to make such a solution available for customers.

[SlamJam]

Got a private message after this for E-Mail Support from "Adobe" on that matter and almost swallowed the bait. Now I'm sure, it was scam.

[kglad]

@SlamJam 

yes, be careful.  emails, private messages etc are prime vehicles for scammers to use.  <adobecare dot outlook dot com> is the most frequent scammer of adobe customers.

[Nancy OShea]

Real Adobe employees will never reach out via Outlook, Yahoo or Gmail.
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

with other software, I could just logon to my account and deactivate

By @SlamJam

========

Yes, that works for modern Creative Cloud products, too. But it's not possible with 13+ year-old CS6. It's simply too old. 

CS6 REPLACEMENTS:
==============
FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html

Photoshop Elements or Premiere Elements (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography 
https://www.adobe.com/creativecloud/photography.html

Creative Cloud Bundles & Single Apps for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

============

Current Adobe apps work on these systems:

• Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
• MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

NOTE:  MS is ending Win10 in October. And Apple will be launching macOS Tahoe later this year. 

Hope that helps.

[SlamJam]

Thanks Nancy. At least, I could activate my Acrobat DC, that's actually the most used app by me. So, I'm quite ok now.

[Nancy OShea]

Glad to hear it.  😁

[kglad]

excellent.

and don't forget to deactivate if you're going to no longer use that computer.