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Black/Flashing Screen for all Adobe software

Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Hi,

I bought my laptop (HP Pavilion x360 14-dw0028na Convertible) in late 2020.
All of my Adobe software has stopped working properly in the last few months. I mostly use InDesign, Illustrator, Photoshop. The screen goes black/flashes a lot when I click/move the mouse.
Please can anyone help me fix this?
Many thanks,

Bethany.

TOPICS
Activation , CC FAQ , Creative Cloud , Feature request , Installation , New user

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correct answers 1 Correct answer

Community Expert , Dec 29, 2022 Dec 29, 2022

Your Intel Iris Plus does not meet any minimum requirement for recent Adobe Creative Cloud builds.

You may not be doing anything new/more complex, but the software has advanced while your hardware has not.

The Iris Plus clocks in at 865 ops/sec and the minimum recommended is 2,000. It also barely supports DirectX12 and uses the laptops RAM as VRAM.

https://helpx.adobe.com/photoshop/system-requirements.html

https://helpx.adobe.com/illustrator/system-requirements.html

https://helpx.adobe.com/indesign/system-requirements.html

...

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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do you only see screen flashing in those adobe programs? ie, everything looks normal on your desktop, your browser etc?

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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I noticed my AutoCAD also was playing up too for a short while but that may be a separate issue as everything else works perfectly normally.

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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first, try updating your mouse drivers

 

also, do you have hardware acceleration enabled in, for example, photoshop?

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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The black screen/flashing happens when I use my mouse and also when I use my trackpad.

 

How do I find if my Adobe has hardware acceleration enabled in?

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Try a different mouse.

Is it a USB mouse?

Wired or cordless?

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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It is a USB cordless mouse. However, my screen goes black/flashes when I use my mouse and also when I use my trackpad so I don't think it is my mouse that is the issue.

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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As suggested by kglad it is likely a driver issue: either the mouse/trackpad driver or the video driver. 

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter


nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond


If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia


AMD/ATI Driver https://www.amd.com/en/support


Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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+1 on updating the graphics driver.

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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Thank you all for your responses.

 

I do not have a graphics card in my laptop. It has intergrated Intel Iris Plus Graphics on an i7 10th Gen Processor. I am doing the same type of work as I did in my undergraduate degree as I am now in my masters so I am not asking it to do anything new/more complex. 

 

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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I posted the link to check for an Intel update

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Your Intel Iris Plus does not meet any minimum requirement for recent Adobe Creative Cloud builds.

You may not be doing anything new/more complex, but the software has advanced while your hardware has not.

The Iris Plus clocks in at 865 ops/sec and the minimum recommended is 2,000. It also barely supports DirectX12 and uses the laptops RAM as VRAM.

https://helpx.adobe.com/photoshop/system-requirements.html

https://helpx.adobe.com/illustrator/system-requirements.html

https://helpx.adobe.com/indesign/system-requirements.html

 

You are going to have issues using Adobe software with this underpowered graphics card.

 

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Drop back to previous app versions until you can upgrade your equipment to current specifications.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Dec 29, 2022 Dec 29, 2022

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I understand the issue now!

 

Thank you all very much for your help.

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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Sounds like a graphics issue to me.  Update graphics drivers.  Ensure that your device meets both CPU and GPU requirements for the software you're using.

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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