BOUGHT A NEW MAC COMPUTER AND TRY TO DOWNLOAD THE CREATIVE CLOUD AND MY SUITCASE. I'M ALREADY A MEMBER AND PAID MY MONTHLY FEE.

[ricardob69177924]

HELLO,

PLEASE CAN YOU TELL MY HOW TO DOWNLOAD MY CREATIEVE CLOUD AND SUITCASE. I'M ALREADY A MEMBER, NEED THE APPS ON MY NEW COMPUTER.

I CAN ONLY FIND TRAILS. I'M LOGIN, BUT SEE NO OPTION FOR RELOAD ON THIS COMPUTER. AND I TRYED A DOWN LOAD, BUT IT SEEMS TO BE EMPTY.

PLEASE CAN YOU TEL ME HOW THIS WORKS?

[kglad]

install the cc desktop app on your new computer, https://creative.adobe.com/products/creative-cloud

use the app to install your cc programs.

[Bani Verma · Accepted solution]

Hi ricardob69177924,

I have checked your account with the Adobe ID on forums and there seems to be some billing issue, i would suggest that you contact our  Contact Customer Care

**Be sure to remain signed in with your Adobe ID ( Email id used for purchasing the subscription ) before accessing the link above**

Select the exact options shown below in the screen shot to get support options:

Let us know if this helps.